{"id":2899960,"url":"https://alion.io/job/kdcone-client-services-representative","title":"Client Services Representative","company":{"id":2466586,"name":"Knowlton Development Corporation","domain":"kdc-one.com","url":"https://alion.io/company/kdc-one","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":84,"open_postings":17,"ghost_share":0,"stale_share":0.647,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Groveport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-08-06T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T08:52:54Z","board_verified":false,"closed_at":"2026-10-22T08:52:54Z","days_open":77,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":77},"description":"Hiring: Client Services Representative\n Kdc/one Groveport\n Groveport, Ohio, Beauty & Personal Care Manufacturing\n We’re looking for a Client Services Representative who thrives on solving problems, building relationships, and keeping things running smoothly from order to shipment.\n What You’ll Do:\nBecome a key resource for customer support across shipping, purchasing, production, and accounting.\nAct as the customer’s voice within our site by advocating for their needs and ensuring satisfaction.\nLead internal conversations to remove issues and improve service delivery.\nOwn customer relationship, reviewing expectations, resolving issues, and escalating when needed.\nBalance customer needs with production realities by finding smart, efficient solutions.\nManage and reconcile aged inventory, including billing for slow-moving or obsolete items.\nHandle miscellaneous billing with accuracy and timely documentation.\nSupport internal teams with customer insights and updates.\nPartner with Quality and Shipping to ensure on-time delivery.\nMaintain confidentiality of sensitive customer and product data.\nBe flexible, support off-shifts and step in when needed.\nWhat We Need from You:\nBachelor’s degree in Business Management or related field preferred(or 5+ years of account management experience in lieu of a degree).\nMinimum of 3 years in customer service or account management.\nTech-savvy: Comfortable with Microsoft Office, SAP, and navigating systems.Strong communication skillsAdaptable: You thrive in change and can handle multiple priorities You work well independently and collaboratively.\nWorking Conditions:\nOffice-based with occasional time on the production floor.\nMust be able to lift up to 25 lbs occasionally.\nExpect a mix of sitting, standing, walking, and light physical activity.\nExposure to motorized equipment like forklifts and pallet jacks.\nClimate-controlled environment with moderate noise levels.\nApply now and help us drive for 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