{"id":2899970,"url":"https://alion.io/job/kdcone-customer-complaints-coordinator-temporary","title":"Customer Complaints Coordinator (Temporary)","company":{"id":2466586,"name":"kdc/one","domain":"kdc-one.com","url":"https://alion.io/company/kdc-one","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":218},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-22T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T07:02:37Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":91},"description":"At KDC/ONE, we are leaders in contract manufacturing and the largest manufacturer of deodorants in North America. At the heart of our values is excellence, which motivates us to do everything possible to carry out our clients' projects. In addition to our major specializations, we continually strive to innovate to design more than a thousand other beauty, health and hygiene products.\n\nThe mission we offer you\nDo you want to evolve in a role where your sense of organization, your analytical mind and your rigor will have a concrete impact on the satisfaction of our customers?\nAs a Customer Complaints Coordinator, you will be at the heart of the non-conformance management process. You will coordinate investigations, follow up on customer complaints and document files, while collaborating with several internal teams and with our external partners. Through your work, you will directly contribute to maintaining the highest standards of quality and continuous improvement at KDC/ONE.\n\nAn overview of your everyday life\nEnsure the handling and follow-up of customer complaints concerning raw materials, components and finished products.\nCoordinate analyses with internal teams to identify causes and corrective actions.\nPrepare, complete and transmit the required documentation to the various internal and external stakeholders.\nCarry out the necessary follow-ups in order to meet deadlines and ensure the closure of files.\nMaintain complete, rigorous documentation that complies with quality requirements.\nReceive and manage samples or evidence required for investigations.\nApply Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMP).\nActively participate in the continuous improvement of our quality processes.\nPerform any other related duties as required by operational requirements.\n\nYou are the ideal candidate if you have\nA DEC or experience deemed equivalent.\nAt least 3 years of experience in a manufacturing environment, ideally in a production or quality environment.\nExcellent proficiency in computer tools, including Excel, Word and AS400 (an asset).\nA functional level of French and English in order to communicate with our customers, suppliers and partners, as well as to process documentation.\nExcellent organizational skills and great attention to detail.\nAn analytical approach and strong problem-solving skills.\nExcellent communication and collaboration skills.\nAutonomy, initiative and the ability to manage several files simultaneously.\n\nWhat makes this opportunity unique\nYou will join a quality team recognized for its expertise and you will contribute to files that have a direct impact on our customers and our operations.\nThis mandate represents an excellent opportunity to develop your expertise in a stimulating manufacturing environment, where collaboration and continuous improvement are part of the daily life.\nThis is a full-time temporary mandate as part of a maternity leave replacement.","description_format":"text","description_chars":2948,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Professional Services","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-20T05:56:48Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long 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