Accounts Receivable Collections, Supervisor - Patient Accounting - Full Time 8 Hour Days (Exempt) (Non-Union)
The Accounts Receivable Collections Supervisor is primary responsible for supervising the day-to-day activities of office.
Primary responsibility for all facets of Governmental AR collections and management; including claim generation, edits/exceptions review/correction RTP status as well as initial payment, payment validation, appeal/denials appropriate and timely follow-up and credit balance resolution and required submissions to the MAC. Continual education and of all transmittals, LCDs, and NDCs and any and all regulatory requirements to ensure compliance.
Essential Duties:
- Oversee all collections related functions, including billing, rejections, follow-up, disputes and ongoing analysis to ensure best in class performance and outcomes.
- Continually data mine to identify payer issues, trends and escalate as necessary and in support of long term revenue cycle initiatives.
- Engage with payers on inventory and aging. Including monthly or as needed payer relation discussion meetings for AR resolution.
- Stay current with contracts and knowledgeable of all state and federal regulations that impact AR.
- Develop, implement ongoing training programs to address the needs of the department and monitor established productivity and quality outcomes of staff.
- Continually develop and oversee the management of workflow activities and the formulation of policies and procedures for departmental needs while establishing goals.
- Manages staff assigned. Recommends organizational structure, reporting relationships and staffing needs based on goals. Makes hiring, promotional and salary decisions in accordance with university policy. Provides performance appraisals for staff and determines need for disciplinary action.
- Supervises the work of staff. Communicates unit priorities. Assigns and schedules work based on assessment of work volume and deadlines. Monitors performance and provides feedback. Provides input for performance appraisals. Recommends new hires and salary increases or promotions. Counsels or disciplines as needed.
- Assists in budget development by gathering, analyzing and reporting data. Provides projections and recommendations, as requested.
- Performs other duties as assigned.
Required Qualifications:
- Req High school or equivalent
- Req 5 years Prior management in Governmental Hospital A/R billing, AR follow up Or
- Req 5 years Prior management in Revenue Cycle or Pre-Arrival.
- Req Must possess strong knowledge of hospital registration, insurance billing, and overall AR management.
- Req Strong written and verbal communication skills.
- Req Ability to supervise, organize and multi-task and achieve results through others.
- Req Strong interpersonal skills. Requires contract knowledge and interpersonal skills.
- Req Must interface with departments of patient concerns and/or charging matters.
Preferred Qualifications:
- Pref Bachelor's degree Advanced education in related field or equivalent in years of services with the scope of AR management.
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.
The annual base salary range for this position is $68,640.00 - $116,865.00.
When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.
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