{"id":2559750,"url":"https://alion.io/job/keedian-bilingual-troubleshooting-support-trainee","title":"Bilingual Troubleshooting Support (Trainee)","company":{"id":3873793,"name":"KEEDIAN","domain":"keedian.com","url":"https://alion.io/company/keedian","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":{"min":800,"max":1200,"currency":"USD","period":"month","gross":null,"usd_annual":14400},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T13:38:03Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-19T04:07:17Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Keedian (formerly Tutenlabs) is transforming how buildings operate - combining technology implementation, AI-powered optimization, and managed services to help multi-site organizations cut costs, reduce emissions, and move from reactive fixes to predictive performance. Our vision is bold: a future where buildings run autonomously, so our clients can focus on what matters most\nLocation: This position is 100 % remote - where we prioritize candidates in Mexico and Colombia!\n\n Responsibilities\nProcess Inbound and outbound Call Center Phone calls\nCreate and process Ticket Requests documenting work performed.\nRemote Troubleshooting skills utilized to respond to and proactively address issues from customer Building Automation Systems and Facilities.\nProvide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.\nDirect on-site third-party personnel supporting the technical troubleshooting process.\nInterpret and analyze data from all types of heating, ventilation, air conditioning and refrigeration (HVAC/AC - Air Conditioning) and lighting systems.\nMonitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency and troubleshooting.\nMinimum requirements\nIt will be a good match if you have:\n Aailability to work nights, weeekday or weekends, average 8hour per shifr, ranging from 8pm to 4am (Operations Control Center team members provide customer support 24 hours a day, 7 days a week, 365 days a year.). \nLanguage proficiency, native Spanish and advanced English (C1).\nReliable power supply, wired high-speed internet connection, and a distraction-free environment to optimize remote work capabilities.\nAbility to prioritize and execute tasks effectively in a high-pressure environment, focused on providing solutions.\nCapability to communicate technical information in an accessible manner to non-technical personnel.\nCollaborative mindset.\nDesirable requirements\nActive Student or if you have a bachelor's degree / electrical, mechanical or related engineering is a plus.\nGreat interpersonal skills and Excellent inclination for learning new systems.\n\nBenefits package:\n100% remote work.\nFlexible schedule.\nDay off on your birthday.\nReduced hours on Fridays.\nSuperior vacation days.\nSick leave days.\nMoving day off.\nSupport for studies, training, and languages.\nReferral program.\n\nMonthly salary range: USD $800 - $1,200\nWe are proud to be a team that celebrates, supports, and promotes all kinds of diversity; we are committed to equal opportunities regardless of nationality, ethnicity, skin color, gender, gender expression, disability, or religion.\nIf everything you've read makes sense to you, apply now so we can get to know you!","description_format":"text","description_chars":2755,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Colombia","iso":null,"kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T20:21:00Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.759,"p_room":1,"age_days":14,"expected_fill_days":189,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":14400,"is_top_pay":false},"html_url":"https://alion.io/job/keedian-bilingual-troubleshooting-support-trainee","json_url":"https://alion.io/job/keedian-bilingual-troubleshooting-support-trainee.json","meta":{"generated_at":"2026-10-19T04:21:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3873793},"rest":"https://alion.io/mcp/rest/get_company?id=3873793"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeedian-bilingual-troubleshooting-support-trainee"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeedian-bilingual-troubleshooting-support-trainee"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeedian-bilingual-troubleshooting-support-trainee"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keedian-bilingual-troubleshooting-support-trainee\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeedian-bilingual-troubleshooting-support-trainee"}]}