{"id":396199,"url":"https://alion.io/job/keen-interior-designer-sales-coordinator","title":"Interior Designer & Sales Coordinator","company":{"id":7873,"name":"Keen","domain":"keen.io","url":"https://alion.io/company/keen","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":59,"open_postings":16,"ghost_share":0.688,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-30T00:00:00Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-11-05T06:30:35Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":98},"description":"About Keen\nAt Keen, we don't just deliver services we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.\nKeen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.\nAbout the Role\nWe're looking for an Interior Designer & Sales Coordinator to join a new to market interior design brand, where you'll play a key role in delivering an exceptional customer journey while driving consultative sales and long-term customer success.\nThis is not a traditional customer support or design role. You'll combine sales, customer success, relationship management, and interior design skills to create a premium, concierge-style experience for customers and business partners alike. You'll confidently guide customers through the design process, purchasing decisions, provide product and design recommendations, manage high-value relationships, and help customers get the most from their experience.\nAs the founding member of the team, you'll also contribute to building scalable processes, identifying customer trends, and providing meaningful insights that improve the customer experience and support business growth. We're looking for someone who enjoys taking ownership, solving problems, embracing technology, and making a measurable impact in a fast-paced environment.\nWhat You’ll Do\nConsult with customers on product selection, design preferences, and purchasing decisions.\nDeliver exceptional customer experiences across video consultations, email, chat, SMS.\nGuide customers through the sales journey and confidently convert enquiries into successful sales.\nBuild and nurture long-term relationships with both consumer and business customers.\nSupport and manage relationships with trade professionals and strategic business partners.\nDeliver premium, concierge-style customer service throughout the entire customer lifecycle.\nAssist customers with product information, installation guidance, troubleshooting, and post-purchase support.\nIdentify upselling and cross-selling opportunities while maintaining a customer-first approach.\nCollaborate with AI-powered customer support tools and emerging technologies to improve efficiency and service delivery.\nAnalyse customer feedback, identify trends, and provide recommendations to improve products, processes, and the overall customer experience.\nPartner with cross-functional teams to resolve complex customer issues and implement service improvements.\nHelp build, document, and improve customer success processes, playbooks, and knowledge resources.\nMaintain accurate customer records and interactions within CRM platforms.\nAct as a trusted brand ambassador, representing the business with professionalism and enthusiasm across every customer interaction.\nRequirements\nWhat We’re Looking For\n3+ years of experience in Sales, Customer Experience, Sales, Account Management, Retail, or a similar customer-facing role.\nProven success in consultative sales with the ability to confidently guide customers through purchasing decisions and close sales.\nExperience managing premium customer relationships and delivering white-glove customer service.\nExperience supporting both B2C and B2B customers.\nPrevious experience within Interior Design, Home Décor, Furniture, Luxury Retail, Lifestyle Brands, or related industries is highly advantageous.\nA genuine passion for design, aesthetics, and helping customers create exceptional spaces.\nStrong commercial awareness with the ability to balance customer satisfaction and business objectives.\nExcellent written and verbal communication skills with exceptional interpersonal abilities.\nComfortable engaging with customers through video consultations and virtual appointments.\nStrong analytical and problem-solving skills with the ability to identify trends and recommend meaningful improvements.\nTech-savvy with experience using CRM systems, AI-powered customer service tools, and modern digital platforms.\nHighly organised with exceptional attention to detail and the ability to manage multiple priorities.\nSelf-motivated, adaptable, and comfortable working in a fast-paced, high-growth environment.\nA proactive, entrepreneurial mindset with a passion for continuous improvement and taking ownership of outcomes.\nSchedule & Location\nThe standard working hours for this role are 15:00 - 00:00 SAST.\nThis is a full-time, office-based role located in Salt River.\nMonthly Transport Allowance or company transport provided\nBenefits\nWhy Join Keen?\nJoin a collaborative, high-performing team where your growth is a priority. We invest in our people through ongoing learning, career development, an annual Professional Development Budget, and Birthday Leave to celebrate your special day.\nCompensation\nCompetitive Base Salary\nMedical Allowance\nAttendance & Timeliness Bonus\nTransport Allowance\nMonthly Performance Bonus\nCareer Growth: High-performing team members have opportunities to progress into SME, Team Lead, QA, Operations, or Support roles","description_format":"text","description_chars":5188,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Embedded & Customer-Facing Analytics","Customer Data Platforms (CDP) & Reverse ETL"],"lifecycle":[{"event":"open","at":"2026-09-06T00:01:50Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.19,"p_room":0.28,"age_days":98,"expected_fill_days":25,"reasons":["conf:4","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/keen-interior-designer-sales-coordinator","json_url":"https://alion.io/job/keen-interior-designer-sales-coordinator.json","meta":{"generated_at":"2026-11-05T11:40:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7873},"rest":"https://alion.io/mcp/rest/get_company?id=7873"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeen-interior-designer-sales-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeen-interior-designer-sales-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeen-interior-designer-sales-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keen-interior-designer-sales-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeen-interior-designer-sales-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":396199}},{"tool":"search_jobs","arguments":{"company":"keen.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":396199},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}