Commercial IT Product Owner (m./f./div.)

The Keenfinity Group delivers professional communication and security solutions that connect and protect people and assets. Following its carve-out from the Bosch Group in mid-2025, it operates as independent company within the portfolio of European investment firm Triton. The Group’s four Businesses include Audio delivering professional communication products of the globally renowned brands Bosch, Electro-Voice, Dynacord, RTS and Telex, IQSIGHT Video Systems, Radionix Intrusion & Access, and KEENFINITY Electronics Manufacturing Services (EMS). In fiscal year 2025, the group generated revenues of over €1 billion and employed approximately 4,000 people across more than 40 countries.

The Commercial IT Product Owner is responsible for defining, prioritizing and delivering the roadmap for the commercial IT landscape. This includes CRM, customer portal, e-commerce, CPQ, marketing automation, customer data, analytics and the integrations that connect these platforms with ERP, finance, service and data platforms.

The role acts as the bridge between business stakeholders and IT delivery teams. It translates business ambitions into clear product roadmaps, capability increments, user stories, solution requirements and measurable business outcomes.

Key Responsibilities

Product Strategy & Roadmap

• Define and maintain the strategy and roadmap for the commercial application portfolio.
• Translate commercial business objectives into platform capabilities, releases and measurable outcomes.
• Prioritize roadmap initiatives based on business value, customer impact, risk reduction, technical debt and resource capacity.
• Create transparency on roadmap status, dependencies, risks and trade-offs for business and IT leadership.
• Maintain a multi-year view of commercial technology needs aligned with company transformation priorities.

Backlog Ownership & Agile Delivery

• Own and manage the product backlog across CRM, Customer Portal, E-Commerce, CPQ and related commercial platforms.
• Translate business requirements into epics, features, user stories, acceptance criteria and functional specifications.
• Prepare backlog items for delivery teams and ensure requirements are sufficiently clear, testable and prioritized.
• Support sprint planning, refinement, reviews and release planning.
• Balance short-term business requests with sustainable platform architecture and long-term maintainability.

Commercial Process Improvement

• Drive continuous improvement of commercial processes including Lead-to-Opportunity, Opportunity-to-Quote, Quote-to-Order, Order-to-Cash and Subscription-to-Cash.
• Identify process bottlenecks, manual workarounds, data quality issues and (AI) automation opportunities.
• Work with commercial stakeholders to standardize processes where possible while supporting justified business-unit differences.
• Improve user adoption, sales productivity, customer experience and operational scalability.
• Ensure process changes are documented and embedded in training, support and governance structures.

Stakeholder & Business Relationship Management

• Act as trusted IT partner for Sales, Marketing, Customer Service, Finance, Operations and Digital Commerce stakeholders.
• Facilitate workshops, discovery sessions, requirements gathering and solution validation meetings.
• Challenge business requests constructively and convert them into scalable, reusable and value-driven solutions.
• Communicate roadmap priorities, delivery status, risks and decisions clearly to senior stakeholders.
• Manage expectations across multiple business units, countries and functional teams.

Vendor, Partner & Delivery Management

• Coordinate external implementation partners, development teams and L2/L3 support providers.
• Ensure vendors deliver against agreed scope, quality, timelines and cost expectations.
• Review solution proposals and ensure alignment with architecture, security, integration and support standards.
• Manage escalations, delivery risks and dependency conflicts.
• Contribute to vendor selection, contract scope definition and performance reviews where required.

Architecture, Integration & Data Governance

• Partner with Enterprise Architecture and Integration teams to ensure an API-first and scalable commercial technology landscape.
• Ensure CRM, portal, e-commerce and commercial applications integrate effectively with ERP, finance, service and data platforms.
• Support customer master data governance, ownership, quality improvement and lifecycle management.
• Ensure solutions follow enterprise standards for security, access control, privacy and operational supportability.
• Reduce unnecessary customization and promote reusable, maintainable and well-documented platform capabilities.

Governance, Compliance & Risk Management

• Ensure commercial applications comply with GDPR, cybersecurity, audit and internal IT governance requirements.
• Support access reviews, data protection requirements and role-based authorization models.
• Maintain documentation for key processes, integrations, data flows and decision records.
• Identify and manage risks related to business continuity, vendor dependency, data quality and platform scalability.
• Contribute to application rationalization, lifecycle management and cost optimization initiatives.

Education: Degree in Computer Science, Information Technology, Engineering, or a comparable qualification.

Experience

• 5-10 years of experience in Product Ownership, Business Applications, Business Analysis, CRM, Digital Commerce or Commercial IT roles.
• Experience owning or delivering commercial applications such as CRM, customer portals, e-commerce, CPQ, marketing automation or sales analytics.
• Proven experience translating business requirements into roadmaps, backlogs, user stories and delivery plans.
• Experience working in agile delivery environments using Scrum, Kanban or hybrid delivery models.
• Experience managing external vendors, implementation partners or managed service providers.
• Experience in international, multi-site or matrix organizations.
• Strong understanding of commercial business processes across sales, marketing, customer service and finance interfaces.
• Hands-on experience with HubSpot CRM or comparable CRM platforms such as SAP CRM, Salesforce or Microsoft Dynamics 365.
• Experience with B2B customer portals, e-commerce platforms, CPQ tooling and commercial self-service capabilities.
• Experience with ERP and finance integrations, preferably in manufacturing, industrial, security, technology or equipment/service environments.
• Experience supporting subscription, recurring revenue, service contract or installed-base business models.
• Experience contributing to application rationalization, CRM migration, platform consolidation or digital transformation programs.
• Experience with Power BI or commercial reporting and analytics capabilities.

Competency Profile

• Commercial mindset and ability to understand revenue, customer and sales productivity drivers.
• Structured analytical thinking with the ability to simplify complex processes and system landscapes.
• Strong stakeholder management, influencing and expectation-setting skills.
• Ability to balance tactical delivery pressure with strategic roadmap discipline.
• Clear communication style suitable for business users, IT teams, vendors and senior leadership.
• Pragmatic decision-making with focus on value, standardization, adoption and maintainability.
• Ownership mentality and ability to drive progress in ambiguous or evolving environments.
• Change management capability and ability to support adoption across functions and countries.

Languages: Excellent written and spoken English. German or Portuguese is a plus.

Keenfinity benefits includes:

Flexible work conditions (2-3 days of HO)

Health insurance and medical office on site (nutrition, psychology, physiotherapy and general clinic)

Canteen

Free parking lot

Sports and health related activities (gym)

Training opportunities (i.e., technical training, foreign languages training) & certifications

Opportunities for career progression and continuous professional development

Exchange with colleagues around the world

Access to great discounts in partnerships and products

All our positions are open to people with disability

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At Keenfinity we don’t just build innovative solutions - we shape a smarter, more connected world through technology.

We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here - we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.