{"id":259766,"url":"https://alion.io/job/keenfinity-group-rts-system-support-engineer","title":"RTS System Support Engineer","company":{"id":6243,"name":"Keenfinity Group","domain":"keenfinity.com","url":"https://alion.io/company/keenfinity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-09-02T06:18:23Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-11-04T05:41:54Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,000 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology - we secure, connect, and amplify the moments that matter in life.\nNext to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future - boldly, customer-focused and with a strong team spirit.\n Join our Inspiring Audio Business as an RTS System Support Engineer, where you will play a key role in supporting customers, solving technical challenges, and delivering innovative communication and audio solutions.\nKey Responsibilities\nProvide technical support and guidance to customers on RTS products and solutions.\nSupport the Sales team with technical expertise during customer engagements, project planning, and solution design.\nReview customer intercom system designs and develop complete, scalable, and operational solutions that meet project requirements.\nAnalyse customer challenges and provide effective troubleshooting, validation, and technical solutions.\nValidate proposed system architectures and support the Sales team in developing optimal solutions for customer applications.\nTroubleshoot, test, and debug RTS hardware and software products, documenting and escalating issues through the internal bug reporting process where required.\nCreate and maintain technical documentation, system designs, and signal flow diagrams to support customer projects.\nAssist customers with system commissioning, configuration, optimisation, and troubleshooting activities.\nCollaborate closely with Engineering, Product Management, and Sales teams to ensure successful customer outcomes.\nKey Skills\nSolid experience in technical support, systems engineering, broadcast technology, professional audio, or a related field.\nWorking knowledge of Dante audio networking technology.\nBasic knowledge of trending Audio over IP platforms (AES67, SMPTE 2110 Suite)\nBasic understanding of RTS RVON protocol and IP-based communications systems.\nFamiliarity with server virtualisation technologies.\nStrong understanding of networking principles, protocols, and troubleshooting methodologies.\nGood knowledge of audio signal flow and processing.\nThe ability to troubleshoot audio signal flow from source to destination.\nExperience creating system layouts and signal flow diagrams using tools such as Microsoft Visio.\nStrong analytical, problem-solving, and communication skills.\nCustomer-focused mindset with the ability to explain technical concepts. \n Bachelor's degree in Electrical Engineering, Network Engineering, Audio Engineering, or a related discipline.\nMinimum 2 years of experience in the broadcast, live production, media, communications, or professional audio industry.\nKnowledge of IP-based broadcast, intercom, and Audio over IP technologies.\nExperience supporting complex customer environments and technical projects from design through implementation.\nStrong understanding of networking principles and audio system integration.\nRelevant industry certifications in networking, broadcast technology, or professional audio are an advantage.\nSelf-motivated and highly organised, with the ability to independently manage priorities and schedule activities in coordination with customers, Sales, and internal stakeholders.\n What You Can Expect\nA challenging role with significant development opportunities in a dynamic, international environment.\nA competitive salary and benefits package, commensurate with experience.\nOngoing professional and personal development opportunities.\nWe offer flexible working arrangements, including part-time options, hybrid/mobile working, and job sharing, subject to business requirements. Please feel free to contact us to discuss further.\nWe are committed to fostering a diverse and inclusive workplace. 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