{"id":4090612,"url":"https://alion.io/job/keeper-security-b2b-customer-support-representative-2","title":"B2B Customer Support Representative","company":{"id":5375,"name":"Keeper Security","domain":"keepersecurity.com","url":"https://alion.io/company/keepersecurity","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":73,"open_postings":15,"ghost_share":0,"stale_share":0.867,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"Zero Trust","optional":false},{"name":"Jira","optional":true},{"name":"PowerShell","optional":true},{"name":"Salesforce","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-11T17:55:33Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T20:04:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nKeeper Security is seeking a detail oriented, proactive B2B Customer Support Representative to deliver exceptional technical support, onboarding, and platform troubleshooting to our global enterprise clients. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.\nKeeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and help empower our enterprise clients through exceptional technical support and customer care.\nAbout Keeper Security\nKeeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.\nAbout the Role\nThe B2B Customer Support Representative plays a key role in driving customer satisfaction and long term success for our enterprise clients. In this role, you will manage incoming technical inquiries across phone, email, and chat, host live onboarding and product training sessions, and collaborate with internal teams to deliver rapid, effective technical support. This position is ideal for an organized, highly resourceful problem solver who is dedicated to providing an exceptional customer experience.\nResponsibilities\nMaintain a daily pipeline of incoming tickets, chats, and calls to resolve platform inquiries, account setup requests, and foundational product questions\nHost live troubleshooting calls with clients to guide them through platform features and resolve technical roadblocks\nMaster the core Keeper Security product suite, developing deep knowledge across web, desktop, and mobile vault platforms\nTroubleshoot standard technical issues including password resets, multi factor authentication reconfiguration, user permissions, and basic platform error messages\nFollow established standard operating procedures and identify when issues require escalation to Senior Customer Support Representatives or Junior Systems Support Engineers\nManage individual ticket queues efficiently to maintain strict response times and high resolution rates\nDe escalate challenging customer situations with a calm, empathetic approach to turn friction into positive outcomes\nOwn assigned operational tasks and small projects, driving them to completion with minimal direct oversight\nActively engage in cross team syncs and product briefings to maintain deep alignment on new feature deployments and evolving security protocols\nExercise independent critical thinking to diagnose ambiguous technical issues and deliver timely resolutions when established documentation is unavailable\nRequirements\n1+ years of experience in a business to business technical support environment\nExperience communicating professionally with business stakeholders at all organizational levels\nHands on experience troubleshooting software issues across operating systems including Windows, macOS, iOS, and Android\nStrong multitasking skills with the ability to manage an active case queue while maintaining accuracy\nExceptional written and verbal communication skills with a customer focused mindset\nProficiency with Google Workspace and Microsoft Office productivity suites\nHigh degree of resourcefulness, self motivation, and adaptability in fast paced environments\nBaseline understanding of digital security, credential management, or basic enterprise identity concepts\nDemonstrated working knowledge of identity and access management fundamentals\nSolid technical understanding of browser extension mechanics, web caching, certificate handling, and multiplatform operating system settings across desktop and mobile devices\nPreferred Qualifications\nRelevant entry level industry certifications such as CompTIA Security Plus, CompTIA A Plus, or equivalent technical credentials\nHands on experience using ServiceNow or Help Scout for case management and incident tracking\nFamiliarity with Salesforce, Jira, or equivalent enterprise customer relationship management tools\nProven background supporting software as a service cloud platforms\nFamiliarity with command line interfaces such as Windows PowerShell, macOS Terminal, or basic scripting concepts\nBenefits\nMedical, Dental & Vision (inclusive of domestic partnerships)\nEmployer Paid Life Insurance & Employee/Spouse/Child Supplemental life\nVoluntary Short/Long Term Disability Insurance\n401K (Roth/Traditional)\nA generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)\nKeeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nClassification: Non-Exempt\nKeeper Candidate Privacy Notice\nThis notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).\n1. Data We Collect\nInformation You provide:\nContact details, CV/resume, cover letter\nEmployment history, qualifications, work eligibility\nApplication responses and uploaded documents\nInformation We generate:\nInterview notes, assessments, communications\nScheduling information\nInformation From Others:\nRecruiter/referral information who submit your profile\nReferences (with your consent, before final offer)\nPublic professional profiles\nBackground verification (post offer)\nVoluntary Diversity and Equal Opportunity Information\nWe may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements\n2. How We Use Your Data\nAssess your application and suitability\nManage interviews and recruitment workflow\nConsider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)\nComply with employment law obligations\n3. Legal Basis\nLegitimate Interests (recruitment management, security and integrity of the hiring process)\nContracting steps (for progressed candidates)\nLegal and regulatory compliance obligations; explicit consent where required\n4. Who We Share Information With\nInternal:\nHR, hiring managers, interviewers*, IT support for system administration\n*Note - diversity and equal opportunity data is not shared with hiring managers.\nThird Parties:\nService providers who assist with:\nApplicant tracking, recruitment systems and assessment providers\nBackground verification vendors (post offer)\nRecruitment agencies (where applicable)\nTools to support communication, collaboration and to securely store your data\nKeeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.\n5. International Transfers\nYour data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.\n6. Security\nWe implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.\n7. Retention\nWe keep your data for 24 months from your last application activity, then delete or anonymize it.\nExceptions:\nYou opt into our talent database for further retention by providing consent (extended retention)\nYou're hired (transfers to employee records)\n8. Your Rights\nYou have the following rights and can contact us at the email below to exercise them:\nAccess, correct, or delete your data, subject to applicable law and retention requirements\nObject to or restrict processing\nWithdraw consent (where applicable)\nRequest data portability\nLodge a complaint with your data protection authority\nIf you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. \nWhen you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.\n9. Automated Decisions\nKeeper does not make hiring decisions using solely automated processing.\n10. Contact - Candidates can send privacy questions to: ","description_format":"text","description_chars":9351,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[{"name":"Central African Republic","iso":"CF"}],"relocation_offered":false,"industries":["Identity Management","Information Security"],"lifecycle":[{"event":"open","at":"2026-11-11T20:04:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":70,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-11T20:32:53Z"},"pay":null,"html_url":"https://alion.io/job/keeper-security-b2b-customer-support-representative-2","json_url":"https://alion.io/job/keeper-security-b2b-customer-support-representative-2.json","meta":{"generated_at":"2026-11-11T20:32:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40093,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5375},"rest":"https://alion.io/mcp/rest/get_company?id=5375"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeeper-security-b2b-customer-support-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeeper-security-b2b-customer-support-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeeper-security-b2b-customer-support-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keeper-security-b2b-customer-support-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeeper-security-b2b-customer-support-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4090612}},{"tool":"search_jobs","arguments":{"company":"keepersecurity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4090612},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}