{"id":1409385,"url":"https://alion.io/job/keeper-security-senior-implementation-operations-specialist","title":"Senior Implementation Operations Specialist","company":{"id":5375,"name":"Keeper Security","domain":"keepersecurity.com","url":"https://alion.io/company/keepersecurity","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":73,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":118,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":172000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1763},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Tableau","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-09-28T17:48:50Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-02T09:01:10Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Keeper is hiring an analytical Senior Implementation Operations Specialist to join our B2B Support team. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.\nKeeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help improve the systems, processes, and resources that support successful customer implementations.\nAbout Keeper\nKeeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries atKeeperSecurity.com.\nAbout the Role\nAs a Senior Implementation Operations Specialist, you will independently identify operational challenges, analyze data, manage improvement projects, and develop scalable solutions for the Implementation organization. You will work closely with Implementation leadership and cross-functional partners to translate complex business needs into clear processes, documentation, training, and measurable improvements. Additionally, the Senior Implementation Operations Specialist will drive initiatives that improve the efficiency, scalability, and maturity of our Implementation organization. This role combines business analysis, project management, process improvement, data validation, stakeholder communication, and training.\nResponsibilities\nAnalyze and validate data from Salesforce, Tableau, and other sources to identify trends, anomalies, root causes, and operational insights\nBuild reports and analyses that support Implementation leadership’s decision-making and provide clear, actionable recommendations\nIdentify and manage operational improvement opportunities and strategic initiatives from initial problem identification through delivery\nGather requirements, develop solutions, manage risks and dependencies, resolve blockers, and measure project outcomes\nMaintain project documentation, status updates, and visibility through Jira and other project management tools\nDevelop a strong understanding of Keeper’s product suite and Implementation processes to identify meaningful opportunities for improvement\nEvaluate and improve existing processes while developing scalable solutions involving tools, automation, reporting, and cross-functional collaboration\nPartner with internal stakeholders to define requirements, coordinate solutions, and validate that delivered solutions meet operational needs\nCreate clear documentation, process guidance, and supporting resources that promote consistent execution\nDesign and deliver training for new processes, tools, and operational changes, including follow-up to support adoption\nCommunicate clearly and professionally with team members, cross-functional partners, and leadership\nProactively identify risks, blockers, and opportunities, using sound judgment to determine when escalation is appropriate\nParticipate in special projects and continuously evaluate opportunities to improve operational efficiency and results\nRequirements\nBachelor’s degree in a business-related field or equivalent experience\n5+ years of progressive experience in operations, implementation, project management, business analysis, or a related role\nStrong critical thinking and analytical skills, including the ability to build, analyze, and validate reports\nProven ability to translate ambiguous business needs into clear requirements and actionable solutions\nExperience managing projects from problem identification through delivery\nStrong organizational skills, execution, and follow-through across multiple concurrent initiatives\nExcellent written and verbal communication skills\nExperience facilitating cross-functional discussions, driving alignment, and managing risks or escalations\nExperience creating process documentation, training materials, and operational resources\nWorking knowledge of Salesforce and Tableau or similar business intelligence tools\nStrong computer skills; Google Workspace or Microsoft Office experience strongly preferred\nStrong proficiency with Google Sheets or Excel\nAbility to work effectively in a fast-paced, deadline-driven environment\nAbility to work effectively autonomously and as part of a team\nPreferred Qualifications\nExperience supporting SaaS implementations, customer onboarding, or professional services\nExperience in SaaS, cybersecurity, technology, or enterprise software\nExperience with process improvement, automation, or operational efficiency initiatives\nExperience working with Jira or other project management tools\nFamiliarity with change management and process adoption\nBenefits\nMedical, Dental & Vision (Inclusive of domestic partnerships)\nEmployer Paid Life Insurance & Employee/Spouse/Child Supplemental life\nVoluntary Short/Long Term Disability Insurance\n401k (Roth/Traditional)\nA generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)\nAbove market annual bonuses\nKeeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nClassification: Exempt \nKeeper Candidate Privacy Notice\nThis notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).\n1. Data We Collect\nInformation You provide:\nContact details, CV/resume, cover letter\nEmployment history, qualifications, work eligibility\nApplication responses and uploaded documents\nInformation We generate:\nInterview notes, assessments, communications\nScheduling information\nInformation From Others:\nRecruiter/referral information who submit your profile\nReferences (with your consent, before final offer)\nPublic professional profiles\nBackground verification (post offer)\nVoluntary Diversity and Equal Opportunity Information\nWe may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements\n2. How We Use Your Data\nAssess your application and suitability\nManage interviews and recruitment workflow\nConsider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)\nComply with employment law obligations\n3. Legal Basis\nLegitimate Interests (recruitment management, security and integrity of the hiring process)\nContracting steps (for progressed candidates)\nLegal and regulatory compliance obligations; explicit consent where required\n4. Who We Share Information With\nInternal:\nHR, hiring managers, interviewers*, IT support for system administration\n*Note - diversity and equal opportunity data is not shared with hiring managers.\nThird Parties:\nService providers who assist with:\nApplicant tracking, recruitment systems and assessment providers\nBackground verification vendors (post offer)\nRecruitment agencies (where applicable)\nTools to support communication, collaboration and to securely store your data\nKeeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.\n5. International Transfers\nYour data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.\n6. Security\nWe implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.\n7. Retention\nWe keep your data for 24 months from your last application activity, then delete or anonymize it.\nExceptions:\nYou opt into our talent database for further retention by providing consent (extended retention)\nYou're hired (transfers to employee records)\n8. Your Rights\nYou have the following rights and can contact us at the email below to exercise them:\nAccess, correct, or delete your data, subject to applicable law and retention requirements\nObject to or restrict processing\nWithdraw consent (where applicable)\nRequest data portability\nLodge a complaint with your data protection authority\nIf you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. \nWhen you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.\n9. Automated Decisions\nKeeper does not make hiring decisions using solely automated processing.\n10. Contact - Candidates can send privacy questions to: ","description_format":"text","description_chars":9882,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Annual bonuses","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Identity Management","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-28T18:50:56Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":118,"reasons":["conf:10","stale_co","velocity","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/keeper-security-senior-implementation-operations-specialist","json_url":"https://alion.io/job/keeper-security-senior-implementation-operations-specialist.json","meta":{"generated_at":"2026-10-03T01:26:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1473,"day_limit":5000,"remaining_today":3527,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}