{"id":1152948,"url":"https://alion.io/job/keeper-security-systems-support-engineer-emea-night-shift","title":"Systems Support Engineer, EMEA (Night Shift)","company":{"id":5375,"name":"Keeper Security","domain":"keepersecurity.com","url":"https://alion.io/company/keepersecurity","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Cork, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":107000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":298},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false},{"name":"Zero Trust","optional":false}],"status":"closed","first_seen_at":"2026-09-23T18:50:57Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T22:24:52Z","board_verified":false,"closed_at":"2026-09-23T22:24:52Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Keeper is hiring a driven Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.\nKeeper's cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis. \nAbout Keeper\nKeeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.\nAbout the Role\nJoin an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.\nShift: Monday-Friday, 6:00pm-2:00am CT\n\nResponsibilities\nProvide exceptional customer service while responding to phone, e-mail and online requests for technical support\nRepresent the customer to ensure serviceability and product quality issues are being tracked, prioritised, resolved, and incorporated into the product release cycle\nAssist customers in the installation and deployment of Keeper’s software products\nTrack and monitor all support cases to ensure timely resolution and follow-up\nClearly identify, document, and find solutions for customer issues and product problems\nEscalate critical customer situations to the appropriate level of management and engineering expertise\nCommunicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base\nRequirements\n5+ years of experience in IT Management and System Administration\nHands on experience with Mac OS X, Windows & Linux administration and troubleshooting\nExperience working with Single Sign On (SSO) environments\nExperience setting up and configuring Active Directory\nAdvanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP\nExcellent command of Linux Shell and PowerShell\nIn depth knowledge of prem/cloud/hybrid environments\nWorking knowledge of Python\nPreferred Requirements\nBachelor's Degree or equivalent experience\nExperience working with and troubleshooting identity access management solutions, including PAM (privileged access management)\nAbility to adapt, overcome objections, and learn complex solutions\nExcellent time management and communication skills\nBenefits\nOnsite lunches\nPrivate healthcare (no wait period)\nPension contribution (no wait period)\nSick Pay\nBike-to-Work Scheme (if local)\n\nKeeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nKeeper Candidate Privacy Notice\nThis notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).\n1. Data We Collect\nInformation You provide:\nContact details, CV/resume, cover letter\nEmployment history, qualifications, work eligibility\nApplication responses and uploaded documents\nInformation We generate:\nInterview notes, assessments, communications\nScheduling information\nInformation From Others:\nRecruiter/referral information who submit your profile\nReferences (with your consent, before final offer)\nPublic professional profiles\nBackground verification (post offer)\nVoluntary Diversity and Equal Opportunity Information\nWe may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements\n2. How We Use Your Data\nAssess your application and suitability\nManage interviews and recruitment workflow\nConsider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)\nComply with employment law obligations\n3. Legal Basis\nLegitimate Interests (recruitment management, security and integrity of the hiring process)\nContracting steps (for progressed candidates)\nLegal and regulatory compliance obligations; explicit consent where required\n4. Who We Share Information With\nInternal:\nHR, hiring managers, interviewers*, IT support for system administration\n*Note - diversity and equal opportunity data is not shared with hiring managers.\nThird Parties:\nService providers who assist with:\nApplicant tracking, recruitment systems and assessment providers\nBackground verification vendors (post offer)\nRecruitment agencies (where applicable)\nTools to support communication, collaboration and to securely store your data\nKeeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.\n5. International Transfers\nYour data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.\n6. Security\nWe implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.\n7. Retention\nWe keep your data for 24 months from your last application activity, then delete or anonymize it.\nExceptions:\nYou opt into our talent database for further retention by providing consent (extended retention)\nYou're hired (transfers to employee records)\n8. Your Rights\nYou have the following rights and can contact us at the email below to exercise them:\nAccess, correct, or delete your data, subject to applicable law and retention requirements\nObject to or restrict processing\nWithdraw consent (where applicable)\nRequest data portability\nLodge a complaint with your data protection authority\nIf you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. \nWhen you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.\n9. Automated Decisions\nKeeper does not make hiring decisions using solely automated processing.\n10. Contact - Candidates can send privacy questions to: ","description_format":"text","description_chars":7826,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Identity Management","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-23T18:52:06Z"},{"event":"close","at":"2026-09-23T22:24:52Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/keeper-security-systems-support-engineer-emea-night-shift","json_url":"https://alion.io/job/keeper-security-systems-support-engineer-emea-night-shift.json","meta":{"generated_at":"2026-09-24T02:07:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}