{"id":967809,"url":"https://alion.io/job/kelco-industries-customer-service-representative","title":"Customer Service Representative","company":{"id":679464,"name":"Kelco Industries","domain":"kelcoind.com","url":"https://alion.io/company/kelcoind","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woodstock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-16T13:08:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-14T13:46:12Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"About Kelco Industries:\nKelco Industries is a market leader in cost-effective, high performance, custom engineered components for a wide variety of industries. We invest in the latest technologies and top talent, and because we are privately held, we answer only to our customers - so we can make fast decisions that move our business and our customers forward.\nKelco is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We further are committed to considering all qualified individuals with disabilities and will provide reasonable accommodation as needed throughout the hiring process.\nKelco offers a competitive benefits package, including Health, Dental, Vision, Disability, and Life insurance.\nJob Description\nThe Customer Service Representative serves as our primary point of contact with customers and supports the successful processing and fulfillment of customer orders. This position works closely with both customers and internal departments to communicate order requirements, provide accurate and timely information, resolve customer concerns, and help ensure customer expectations are met.\nEssential Functions\nServe as a primary point of contact for assigned customers regarding orders, product availability, delivery status, and general inquiries.\nEnter, review, and maintain customer orders accurately within our ERP/NetSuite system.\nReview customer purchase orders for accuracy and completeness, including part numbers, quantities, pricing, shipping requirements, and requested delivery dates.\nMonitor open customer orders and proactively communicate potential delays, changes, or other issues that may affect customer requirements.\nCoordinate with production, Planning, Shipping, Sales, and other departments to obtain accurate order status and delivery information.\nProvide order acknowledgments and communicate changes to pricing, availability, lead times, or delivery dates as appropriate.\nRespond to customer questions and concerns in a professional, timely, and solutions-oriented manner.\nAssist with resolving order discrepancies, shipping issues, returns, credits, and other customer-related matters by coordinating With the appropriate internal departments.\nCommunicate customer-specific requirements and special instructions to appropriate internal personnel.\nMaintain accurate customer records, order notes, correspondence, and other dcm'mentation.\nDevelop and maintain effective working relationships With customers and internal departments to support timely and accurate order fulfillment. \nIdentify recurring customer or order-related issues and communicate opportunities for process improvement.\nCore Competencies\nSafety Awareness - Ability to identify and correct or report conditions that affect the safety Of employees.\nCustomer Focus - Demonstrates a commitment to understanding customer needs and providing responsive, professional service While balancing customer expectations with company capabilities. \nCommunication - Communicates clearly, professionally, and respectfully with customers and coworkers through verbal and written communication.\nAttention to Detail - Maintains accuracy When entering and reviewing orders, pricing, quantities, dates, customer requirements, and Other order-related information. \nOrganization & Prioritization - Effectively manages multiple customers, orders, deadlines, and requests in a fast-paced environment. \nProblem Solving - Identifies issues, gathers appropriate information, involves the necessary resources, and works toward practical solutions.\nCollaboration - Works effectively across departments and recognizes that successful customer service requires coordination between Sales, production, Planning, Quality, and Shipping. \nAccountability - Takes ownership of customer requests and assigned responsibilities and follows issues through to appropriate resolution. \nAdaptability - Responds effectively to changing priorities, customer requirements, production schedules, and business needs. \nProfessionalism - Maintains a professional and constructive approach When handling difficult conversations, competing priorities, or customer concerns.\nEducation / Experience Requirements\nHigh school diploma or equivalent required; additional education preferred. \n2+ years Of customer service, Order management, or related experience preferred; manufacturing experience a plus. \nExperience with ERP/business systems and Microsoft Office preferred. \nStrong communication, organizational, and problem-solving skills.","description_format":"text","description_chars":4604,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Precision Engineering"],"lifecycle":[{"event":"open","at":"2026-09-16T15:52:38Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.435,"p_room":0.28,"age_days":58,"expected_fill_days":26,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/kelco-industries-customer-service-representative","json_url":"https://alion.io/job/kelco-industries-customer-service-representative.json","meta":{"generated_at":"2026-11-14T15:07:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679464},"rest":"https://alion.io/mcp/rest/get_company?id=679464"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkelco-industries-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkelco-industries-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkelco-industries-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kelco-industries-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkelco-industries-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":967809}},{"tool":"search_jobs","arguments":{"company":"kelcoind.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":967809},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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