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This position involves diagnosing and resolving technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction.\nKey Responsibilities\nProvide technical support via phone, email, chat, or ticketing systems\nTroubleshoot hardware, software, network, and system-related issues\nDiagnose problems and implement effective solutions in a timely manner\nEscalate complex or unresolved issues to higher-level support teams\nDocument incidents, solutions, and troubleshooting steps in support systems\nInstall, configure, and maintain systems, applications, and devices\nAssist with system upgrades, patches, and routine maintenance\nMonitor system performance and proactively identify potential issues\nEducate users on best practices and proper system usage\nCollaborate with cross-functional teams (IT, engineering, product teams)\nRequirements\nRequired Skills & Qualifications\nBachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)\nProven experience in technical support, help desk, or IT services\nStrong troubleshooting and problem-solving skills\nKnowledge of operating systems (Windows, macOS, Linux)\nFamiliarity with networking concepts (TCP/IP, DNS, VPN)\nExperience with ticketing systems (e.g., ServiceNow, Zendesk, Jira)\nGood understanding of hardware components and peripherals\nStrong communication and customer service skills\nAbility to work independently and under pressure\nBenefits\nPreferred Qualifications\nCertifications such as CompTIA A+, Network+, or ITIL\nExperience supporting enterprise applications or cloud platforms (e.g., Microsoft 365, Azure, AWS)\nKnowledge of cybersecurity basics\nKey Competencies\nCustomer-focused mindset\nAttention to detail\nAnalytical thinking\nTime management\nTeam collaboration\nAdaptability\nWork Environment\nMay require shift work (including nights/weekends depending on “N” designation)\nOffice-based, remote, or hybrid setup\nFast-paced support 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