{"id":1268303,"url":"https://alion.io/job/kellerpostman-case-manager","title":"Case Manager","company":{"id":3687,"name":"Kellerpostman","domain":"kellerpostman.com","url":"https://alion.io/company/kellerpostman","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":64,"open_postings":10,"ghost_share":0.6,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lake Mary, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Postman","optional":false}],"status":"live","first_seen_at":"2026-09-25T20:58:52Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-29T21:29:03Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"Keller Postman LLC is a national law firm that represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs' counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do. \nPurpose: Keller Postman seeks a Case Manager to support its practice of representing a broad array of clients as plaintiffs in complex litigation at the trial and appellate levels. The Case Manager will serve as the primary point of contact for clients within a certain practice area. Working closely with the attorney team, the Case Manager will be tasked with gathering information from clients and communicating specific information to clients during the course of the case. \nThis is a full-time, in-person position in our Lake Mary, Florida, office with a schedule of five days per week in office. Compensation for the position includes a base salary of $23.00 to $25.00 per hour, commensurate with experience, plus the role is eligible for a year-end discretionary bonus and benefits. \nEssential Functions: \nRegularly communicate with clients to request and review documentation related to the case. \nRespond to inbound phones, emails, and SMS to answer client questions. \nConduct outbound phone calls, SMS, and emails with clients to gather required information to workup a client’s case. \nPerform data compilation, data cleanup, and QA on various types of data. \nAccurately file documents in the appropriate databases with all required information and notes. \nPerform a variety of file maintenance tasks for electronic files in compliance with the firm’s policies. This includes creating and retrieving files when necessary. \nAssist clients with the discovery phase of a case and provide pre-determined answers to their questions, refraining from providing legal advice. \nWork collaboratively with a team on various overflow projects such as preparing for filings, hearings/trials, and depositions. \nOther duties as assigned. \nRequired Skills and Abilities: \nExcellent organizational skills and attention to detail. \nExcellent verbal, written, and interpersonal communication skills. \nAbility to be empathetic to clients in various situations. \nExcellent time-management skills with a proven ability to meet deadlines and adapt to changing priorities. \nAbility to maintain confidentiality and exercise discretion and good judgment. \nAbility to multi-task and work independently or as part of a team. \nProficiency in Microsoft Office, specifically Word, Outlook, and Excel. \nEducation/Experience: \n1-3 years related experience in customer or client services preferred. \nAssociates or Bachelor’s Degree or equivalent experience preferred. \nKeller Postman is an Equal Opportunity Employer. For California Applicants, please find our CCPA information here.","description_format":"text","description_chars":3222,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-25T23:00:05Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:3","stale_co","win:early","comp:junior"],"computed_at":"2026-09-29T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/kellerpostman-case-manager","json_url":"https://alion.io/job/kellerpostman-case-manager.json","meta":{"generated_at":"2026-09-30T00:36:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":459,"day_limit":5000,"remaining_today":4541,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}