{"id":3763626,"url":"https://alion.io/job/kelso-building-services-dispatcher","title":"Dispatcher","company":{"id":678402,"name":"Kelso Building Services","domain":"kelsobuildingservices.com","url":"https://alion.io/company/kelsobuildingservices","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States","Draper, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T18:35:32Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T05:34:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are seeking a detail-oriented dispatcher to support the day-to-day operations of a fast-paced service organization. In this role, you will serve as a central point of communication between customers, office personnel, and field technicians while helping ensure that service requests are handled efficiently. This position is ideal for someone who thrives in a structured environment, enjoys problem-solving, and takes pride in delivering excellent customer support.\nCompensation: $18-$21 per hour based on experience, skills, and qualifications.\nPrimary Responsibilities\nCoordinate Daily Service Appointments: Schedule, modify, and prioritize work orders while balancing technician availability and customer needs.\nProvide Outstanding Customer Support: Communicate with customers regarding appointments, service status updates, and general questions.\nFacilitate Team Communication: Ensure technicians have the information and resources needed to complete assignments successfully.\nMaintain Accurate Data: Enter and update customer details, service records, and operational information within company systems.\nTrack Service Activity: Monitor the progress of active work orders and assist in keeping projects on schedule.\nAddress Service Issues: Respond to schedule adjustments, urgent service requests, and customer concerns in a timely and professional manner.\nPerform Administrative Functions: Prepare reports, organize documentation, and assist with various office support activities.\nSupport Operational Excellence: Work closely with management and team members to improve processes, efficiency, and customer satisfaction.\nQualifications\nProfessional Experience: Background in administrative support, customer service, service coordination, office operations, or a similar position preferred.\nInterpersonal Skills: Ability to communicate effectively with customers, coworkers, and external contacts.\nOrganizational Strength: Capable of handling multiple assignments, prioritizing tasks, and meeting deadlines.\nTechnology Proficiency: Comfortable using Microsoft Office applications, scheduling software, database systems, or CRM platforms.\nIndustry Knowledge: Experience working in service, maintenance, construction, facility support, or trade-related environments is beneficial but not required.\nWhat Makes Someone Successful in This Position?\nMaintains focus and organization in a busy office environment.\nApproaches challenges with a proactive and solution-oriented mindset.\nPays close attention to detail and follows through on commitments.\nBuilds positive relationships with customers and coworkers.\nDemonstrates reliability, professionalism, and strong customer service skills.","description_format":"text","description_chars":2690,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T19:20:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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