{"id":3977417,"url":"https://alion.io/job/kelso-building-services-hvac-supervisor-2","title":"HVAC Supervisor","company":{"id":678402,"name":"Kelso Building Services","domain":"kelsobuildingservices.com","url":"https://alion.io/company/kelsobuildingservices","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Draper, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T18:01:01Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T21:41:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Role\nWe’re looking for an experienced HVAC Supervisor to lead our field technicians and keep commercial service and installation work running smoothly. You’ll manage day-to-day crew performance, solve technical problems in the field, and serve as the link between our techs, project management, and customers. This is a hands-on leadership role for someone who still knows their way around a rooftop unit and wants to build a strong, safe, and skilled team.\nWhat You’ll Do\nSupervise, schedule, and support a team of HVAC service and installation technicians across multiple job sites\nAssign work, set daily priorities, and coordinate with dispatch, project managers, and superintendents to keep jobs on schedule\nProvide technical support and troubleshooting on complex commercial HVAC systems, including RTUs, split systems, VRF, boilers, chillers, and controls\nPerform field visits and quality checks to ensure work meets company standards, code requirements, and manufacturer specifications\nReview service tickets, timesheets, and job documentation for accuracy and completeness\nMentor and train technicians and apprentices, identifying skill gaps and supporting career development\nEnforce OSHA and company safety practices, including lockout/tagout, fall protection, and PPE\nServe as a point of contact for customers, addressing concerns and building lasting relationships\nAssist with estimating, material requisitions, and equipment orders as needed\nHelp with hiring, onboarding, and performance evaluations for field staff\nStep into the field to work alongside the team when workload requires\nTeam leadership and technician development\nSupervise, coach and support a team of HVAC service technicians and apprentices.\nAssist with recruiting, interviewing, hiring and onboarding new technicians.\nProvide hands-on technical guidance and help troubleshoot difficult diagnostic calls in the field or by phone.\nConduct ride-alongs and skills assessments to identify training needs.\nOrganize ongoing training on new equipment, refrigerants (including A2L handling), controls and company procedures.\nSet clear performance expectations, give regular feedback and conduct performance reviews.\nAddress attendance, conduct and performance issues promptly and fairly, following company policy.\nBuild a positive, accountable team culture and help retain skilled technicians.\nField Operations, Scheduling and Quality Control\nWork with dispatch to schedule and prioritize service calls, maintenance visits and emergency calls.\nMatch technicians to jobs based on skill level, location and workload.\nManage the on-call rotation and after-hours coverage.\nMonitor daily job progress and adjust schedules when calls run long or emergencies come in.\nPerform quality-control inspections on completed work and follow up on callbacks.\nReview callback trends and correct root causes through training or process changes.\nReview service tickets, notes, photos and invoices for accuracy and completeness.\nMake sure work meets manufacturer specifications, company standards and local codes.\nOversee company vehicles, tools and test equipment, making sure they are maintained and calibrated.\nCustomer Service and Sales support\nServe as the escalation point for customer complaints, concerns and warranty issues.\nVisit job sites when needed to resolve problems and restore customer confidence.\nMake sure technicians communicate clearly, explain findings and present repair options honestly.\nSupport the growth of maintenance agreements and service plans.\nPass qualified replacement and upgrade leads to the sales team.\nReview and approve quotes, pricing exceptions and warranty claims within authority limits.\nBuild working relationships with key commercial and property-management accounts.\nSafety, Compliance, Inventory and Reporting\nSafety and compliance\nEnforce company safety policies and OSHA requirements on every job.\nLead regular safety meetings and toolbox talks.\nMake sure technicians use proper PPE, ladder safety, lockout/tagout and electrical safety practices.\nEnsure refrigerant handling, recovery and record-keeping follow EPA Section 608 rules.\nTrack technician licenses and certifications and keep them current.\nInvestigate and report accidents, injuries, near misses and vehicle incidents.\nInventory and purchasing\nOversee truck stock and warehouse inventory to reduce extra trips to the supply house.\nApprove parts and equipment purchases within budget.\nCoordinate with suppliers and distributors on availability, backorders and returns.\nReporting and performance\nTrack key numbers such as calls completed, first-time fix rate, callbacks, revenue per technician, overtime and customer reviews.\nReport service department results to management on a regular schedule.\nHelp set department goals and budgets, and recommend process improvements.\nApprove technician time sheets and review labor hours against jobs.\nCompensation range: $70,000-$80,000/year","description_format":"text","description_chars":4951,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration","Facilities Management","Construction"],"lifecycle":[{"event":"open","at":"2026-11-09T18:37:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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