{"id":2430062,"url":"https://alion.io/job/kemin-industries-associate-manager-customer-services-logistics","title":"Associate Manager – Customer Services & Logistics","company":{"id":1772552,"name":"Kemin Industries","domain":"kemin.com","url":"https://alion.io/company/kemin","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gummidipundi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T08:43:51Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T21:27:37Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Overview\nLocation : Gummidipundi\nPosition Objective :\nTo own the complete domestic customer order process - from order receipt until delivery as per agreed terms - from all distribution warehouses (Factory warehouse, 3PL warehouse and C&F locations).\nTo act as the contact point for the domestic Sales team to fulfil customer order requirements.\nTo manage customer returns, deliveries and secondary freight cost for the domestic business.\nC&F order processing, Factory warehouse and 3PL warehouse customer order processing report to this role.\nWorking in factory environment.\nInteracts with internal and external customers.\nResponsibilities\nOwn the processing of all domestic Sales orders in M3 - accurate and on time - for Factory warehouse, 3PL warehouse and all C&F locations.\nEnsure every customer order is delivered as per agreed terms (quantity, date and delivery terms) from the right distribution warehouse.\nAct as the contact point for the domestic Sales team; handle spot and urgent requirements and prioritise based on stock and customer commitment.\nKeep the Sales team informed in real time on order status, stock position, QC release and expected delivery; inform delays in advance, not after the event.\nCoordinate with Planning, Production and QC on stock availability and QC release for open orders.\nReview open and overdue orders daily and drive them to closure; know the status of every open order at fingertip level.\nLead and monitor order processing at C&F, Factory warehouse and 3PL warehouse; ensure billed goods are dispatched the same day.\nTrack deliveries and proof of delivery; resolve transit and delivery issues with transporters and C&F.\nManage customer returns end to end - approval, physical receipt, QC check, stock posting and credit note - in coordination with Sales, QC and Finance.\nHandle customer complaints on short, damaged, wrong or delayed deliveries; find the root cause, close within timeline and track complaint trends.\nOwn secondary freight cost; review freight rates, vehicle utilisation and load/route planning to optimise cost.\nVerify transporter and C&F freight bills before submission to Finance; track freight cost against budget.\nEnsure full compliance in invoicing, returns and credit notes - e-invoice, e-way bill, LR copy, POD, gate entry and credit notes as per GST rules and company policy.\nEnsure domestic pricing in M3 is correct and as per the approved price list; no invoice to be raised at a wrong price.\nKeep records audit-ready and support ISO, Customer, Worldwide Internal and GST audits; close audit observations on time.\nEnsure zero difference between book stock and physical stock at all distribution warehouses.\nAct as key user of M3 for domestic order management; own KAI ERP testing and follow up system issues with IT.\nShare regular reports on OTIF, secondary freight cost, complaints, returns and open orders.\nLead, guide and monitor the Executive and order processing teams; ensure proper backup so that operations do not stop in anyone’s absence.\nEscalate critical issues to the Sr. Manager with facts and proposed solutions.\nIdentify process gaps, implement best practices and contribute to SOPs for customer service and domestic logistics.\nCollaborate with the Sales team to gather and review customer order details.\nEnsure accurate and timely processing of customer orders in the system.\nProactively inform the Sales team about the stock position and potential delays to avoid stock-out situations.\nCoordinate with relevant departments to confirm product availability and delivery timelines.\nWork closely with logistics partners and internal teams to organize and optimize domestic transportation of goods.\nMonitor shipment schedules, track deliveries, and address any logistical challenges that may arise.\nManage 3rd party depot operations for order management and ensure timely delivery.\nCollaborate with the Planning and C&F team to ensure efficient stock management and timely dispatch of products.\nAct as a liaison between the Sales team and internal departments to facilitate clear communication and understanding of customer requirements.\nProvide real-time updates to the Sales team regarding order status, stock availability, and potential delays.\nProactively communicate any issues or challenges that may impact the order fulfillment process.\nAddress and resolve any issues related to order fulfillment or logistics, working proactively to find solutions.\nEscalate complex issues to higher management when necessary and provide recommendations for improvement.\nMaintain accurate records of customer orders, shipments, and logistics activities.\nEnsure compliance with all documentation requirements for domestic shipments.\nDocument and track customer complaints and transit insurance claims for reporting and analysis.\nContinuously evaluate and identify opportunities to improve the efficiency of customer service and logistics processes.\nImplement best practices and contribute to the development of standard operating procedures\n\nQualifications\nGraduate (MBA / PG in Supply Chain preferred) with 10+ years of experience in Customer Services and Logistics, preferably in a manufacturing or 3PL company.\nHands-on experience in domestic order processing, C&F / 3PL operations and transport management.\nWorking knowledge of M3 or similar ERP and GST documentation (e-invoice, e-way bill).","description_format":"text","description_chars":5371,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Animal Nutrition","Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-10-13T08:43:51Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.371,"p_room":0.35,"age_days":8,"expected_fill_days":3,"reasons":["conf:3","velocity","win:tail","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/kemin-industries-associate-manager-customer-services-logistics","json_url":"https://alion.io/job/kemin-industries-associate-manager-customer-services-logistics.json","meta":{"generated_at":"2026-10-22T23:28:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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