Director of Rooms

The job of Director of Rooms is executed satisfactorily when:

• The operations of all Rooms Division related departments are running smoothly:

• Positive guest feed-back on all channels including one on one, social media and CSS reports
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above
• LQA (Leading Quality Assurance) audit results are 85% and above
• ESS (Employee Satisfaction Survey) results are 75% and above
• Kempinski Guest Experience is implemented
• Kempinski policies, procedures and their respective standards are implemented Profitability and occupancy are achieved according to budget and forecast
• At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.

The Director of Rooms fulfils their role as a Talent Development Ambassador when:

• They actively support and implement Talent Development initiatives as a part of their daily activities.
• They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.
• They support and initiate transfer, cross exposure and task force assignments for their team.
• They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.
• They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.

*A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.