{"id":886899,"url":"https://alion.io/job/kempinski-guest-relations-supervisor","title":"Guest Relations Supervisor (Local Hire)","company":{"id":678143,"name":"Kempinski Hotels","domain":"kempinski.com","url":"https://alion.io/company/kempinski-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":27000,"period":"year","method":null,"sample_n":21788},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-13T04:14:17Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-04T11:43:25Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Supervising the Guest Relation Section and providing the highest professional services in accordance with Kempinski’s policies, procedures and service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their attention, to the satisfaction of the guest\nCommunication of hotel & company philosophy and internal hotel representation.\nHave an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.\nBe knowledgeable about all VIPs in-house, hotel functions and special events.\nCollect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.\nWelcome, facilitate and bid farewell to as many guests as possible.\nTop VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.\nLiaise with GRM and FOM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures - ahead of time.\nObtain as much information about a guest’s stay to be entered in the guest history.\nWelcome visitors to the hotel, assist with general information, internal promotions and directions.\nHandle guest complaints and requests in a polite and efficient manner; give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.\nMaintain a record of all complaints and requests, follow up and inform concerned operating departments.\nPerform special projects and related duties as assigned.\nWalk throughout the hotel recognizing guests and engage with them appropriately.\nAttend & participate in daily briefings as scheduled.\nReport potential and existing hazards and rectified immediately.\nProvide information to all guests regarding the services and possible internal promotions of the hotel.\nKey Responsibilities\nBe knowledgeable about all VIPs in-house, hotel functions and special events.\nCollect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.\nWelcome, facilitate and bid farewell to as many guests as possible.\nTop VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.\nLiaise with GRM and FOM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures - ahead of time.\nObtain as much information about a guest’s stay to be entered in the guest history.\nWelcome visitors to the hotel, assist with general information, internal promotions and directions.\nHandle guest complaints and requests in a polite and efficient manner; give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.\nProvide information to all guests regarding the services and possible internal promotions of the hotel.","description_format":"text","description_chars":3223,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-09-14T04:14:17Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.353,"p_room":0.28,"age_days":52,"expected_fill_days":15,"reasons":["conf:4","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/kempinski-guest-relations-supervisor","json_url":"https://alion.io/job/kempinski-guest-relations-supervisor.json","meta":{"generated_at":"2026-11-04T12:19:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18522,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678143},"rest":"https://alion.io/mcp/rest/get_company?id=678143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkempinski-guest-relations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkempinski-guest-relations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkempinski-guest-relations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kempinski-guest-relations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkempinski-guest-relations-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":886899}},{"tool":"search_jobs","arguments":{"company":"kempinski.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":886899},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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Docs: https://alion.io/developers"}}