{"id":3740953,"url":"https://alion.io/job/kempinski-hotels-assistant-spa-manager","title":"Assistant SPA Manager","company":{"id":678143,"name":"Kempinski Hotels","domain":"kempinski.com","url":"https://alion.io/company/kempinski-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T11:43:25Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T09:02:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Responsible for assisting the Spa Manager to manage a successful Kempinski spa via leading the spa team effectively to deliver and exceed the guests’ expectations and maximize profitability in accordance with the Kempinski spa vision, core values and all related brand standards, procedures & policies.\nKey Responsibilities\nTo oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Kempinski Spa. \nProvide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team. \nTake responsibility for ensuring maximized booking & delivery of guest service journey by therapists from beginning to end.\nTake responsibility in ensuring products are used as per protocols and maintaining quantity measure controls.\nActively contributing in and directing all meetings as necessary.\nTake full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments. \nFull responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities. \nTo deal with problems, enquiries and complaints from Spa guests & inform the Spa Manager. \nTo ensure that the Health and Safety Policy and Procedures are implemented and monitored with relation to cleanliness and hygiene. \nTo maintain and update equipment, products, service and standards as required. \nTo take care of Spa guests in an individually focused and conscious way. To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa. \nTo ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximized. \nTo ensure that a high standard of cleanliness is always maintained throughout the facility.\nTo assist in achieving agreed commercial targets at the spa through attractive marketing strategies and packages.\nTo assist in spa commissions tabulations within the stipulated timelines and following up for timely approval \nTo liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.\nTo motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa. \nTo be responsible for instigating progressive, professional and well-organized training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements. \nSupervise spa therapists, attendants, answering queries and identifying training needs. \nDevelop the therapist’s roster and assist with the appointment schedule. \nEnsure the spa’s operating procedures and policy manuals are implemented and updated as required with the approval of Kempinski and assist with the development and updating of the spa menu. \nAssisting the Spa Manager in tracking and developing statistical reporting.\nKeeping accurate and up-to-date records and statistics on the spa employees.\nWill take full responsibility for assisting the Spa Manager to monitor operating supplies for the spa department and to generate necessary purchase requisitions.\n\nSkills, Knowledge and Expertise\nKenyan citizen\nDegree/Diploma in Spa & Wellness management, hospitality management, or other relevant qualification.\n2 to 4 years of progressive experience within a luxury hotel/resort spa, or high-end wellness facility.\nAt least 5 years in a supervisory or team-lead role (e.g., Lead Therapist, or Spa Supervisor).\nDemonstrated track record in luxury guest service, VIP handling, and resolving client escalations smoothly.\nAbility to handle daily cash reconciliation, review sales reports, monitor therapist commission structures, and assist in meeting retail and service revenue KPIs.\nStrong organizational skills, attention to detail, and the ability to multitask.\nProficiency in Microsoft Office and office management software.\nExcellent negotiation skills.\n Excellent written communication skills suitable for high-end clientele and cross-departmental coordination \nAbility to work in a fast-moving, fluid team setting with multiple 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