{"id":3589363,"url":"https://alion.io/job/kempinski-hotels-reservation-agent","title":"Reservation Agent","company":{"id":678143,"name":"Kempinski Hotels","domain":"kempinski.com","url":"https://alion.io/company/kempinski-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":7500,"period":"year","method":null,"sample_n":4786},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-31T16:22:24Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-09T07:05:43Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"The job of Reservations Agent is executed satisfactorily when:\n\nKempinski Reservation standards are implemented and complied to.All relevant data is entered and maintained in the systems in a timely and accurate manner.\nData is reviewed on an ongoing basis.\n\nKey Responsibilities\nReview daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.\nEnsure clients’ satisfaction and adherence to Kempinski service standards.\nFollow internal credit policy.\nFollow up on lost business and bring information about them to the knowledge of the department superiors.\nSpot-check reservations made the previous day and check all VIP arrivals.\nTest calls LQA / IFH results > 85%. \nFollow the internal up-sell programmes for Reservations department.\nPerform any other duties as assigned to them by management.\n\nSkills, Knowledge and Expertise\n\nExpertise:\nOpera central systems knowledge\nKnowledge of either Fidelio V6 or Opera PMS is imperative \nCompetencies: Include the skills the candidate must have to fill this\nposition:\nDetail orientated\nGood communicator\nGood listening skills\nDemonstrate energy and enthusiasm\nAbility to investigate systems malfunctions or user-input errors\nAbility to work under pressure\nEnglish - excellent oral and written skills\nTechnical Competencies:\nGood Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera\n\nAbout Kempinski\nAt Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits. Discover a career crafted by you.","description_format":"text","description_chars":2233,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-01T16:22:24Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.806,"p_room":0.9,"age_days":8,"expected_fill_days":15,"reasons":["conf:3","win:mid","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/kempinski-hotels-reservation-agent","json_url":"https://alion.io/job/kempinski-hotels-reservation-agent.json","meta":{"generated_at":"2026-11-09T07:34:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5020,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678143},"rest":"https://alion.io/mcp/rest/get_company?id=678143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkempinski-hotels-reservation-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkempinski-hotels-reservation-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkempinski-hotels-reservation-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kempinski-hotels-reservation-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkempinski-hotels-reservation-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3589363}},{"tool":"search_jobs","arguments":{"company":"kempinski.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3589363},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}