{"id":4163954,"url":"https://alion.io/job/kempinski-hotels-reservation-supervisor","title":"Reservation Supervisor","company":{"id":678143,"name":"Kempinski Hotels","domain":"kempinski.com","url":"https://alion.io/company/kempinski-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T13:01:38Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T13:01:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The incumbent of this position is responsible for the efficient functioning of the Reservations department.\nThe job of Reservations Supervisor is executed satisfactorily when:\nReservation standards are implemented and complied to.All relevant data is entered in the systems in a timely and accurate manner \n\nDirect reports have a career plan.\nReceipt of any email request is acknowledged within a maximum of 48 hours.\nKey Responsibilities\nManage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability.\nTrain, develop, and motivate staff to increase productivity.\nMaintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.\nReview My Fidelio, OCM & PMS availability keeping sufficient inventory for high yield segments.\nEnsure all sellable contracted rates are loaded in all systems for ease of use by Reservations.\nEnsure all internal package breakdowns are loaded and in line with financial department.\nSupervise the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.\nControl no show and late cancellation charges.\nEnsure that the team is aware of the internal credit policy.\nFollow up on lost business and bring information about them to the knowledge of the department superiors.\nKeep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.).\nSpot-check reservations made the previous day and check all VIP arrivals.\nMaintain all reservation standards.\nKeep department informed of all changes in systems or procedures.\nMonitor reservation pick-up for the coming months.\nMaximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.\nTest calls LQA / IFH results > 85%.\nReview daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.\nEnsure clients’ satisfaction and adherence to Kempinski service standards.\nFollow internal credit policy.\nFollow up on lost business and bring information about them to the knowledge of the department superiors.\nSpot-check reservations made the previous day and check all VIP arrivals.\nTest calls LQA / IFH results > 85%.\nFollow the internal up-sell programme for Reservations department.\nPerform any other duties as assigned to them by management.\n\nSkills, Knowledge and Expertise\nNATIONALITY: Egyptian\nEDUCATION: Hotel Apprenticeship, Higher College Education\nEXPERIENCE: To fill the position, one of the following is required:\nMinimum of 2 year experience in a reservation position preferably in an international five-star hotel\nLANGUAGE: Ability to work and communicate in a multinational environment:\nLocal language - excellent oral and written skills (as applicable)\nEnglish - excellent oral and written skills\nAdditional language - beneficial\nCOMPETENCIES: Include the skills the candidate must have to fill this\nposition:\nLuxury Hotel Experiences\nGood Communication skills\nKnowledge of hotel operations & Computer systems\nGeneral knowledge of tourist and business-related information\nKnowledge of hotel products and services\nKnowledge of VIP welcoming protocol\nTECHNICAL\nCOMPETENCIES: Computer literacy adapted to the field of training:\nMicrosoft Office (Word, Excel and PowerPoint)\nGood knowledge of Opera\nGood knowledge of Micros\nINDIVIDUAL\nCHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\nMotivating others\nPlanning/ Organization\nProblem solving\nFlexibility\nConcern for quality\nInitiative\nResults oriented\nTeamwork / Cooperation\nInterpersonal skills\nCustomer service orientation\nOral and Listening Skills\nGood writing skills\nFriendly and caring attitude\nSelf-controlled\nOTHER SKILLS: Additional language (French - Spanish - German), Problem solving, Friendly and caring attitude, Straightforward and Customer service orientation\nAbout Kempinski\nAt Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits. 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