{"id":3616539,"url":"https://alion.io/job/kempinski-hotels-reservations-agent-arabic-speaker","title":"Reservations Agent (Arabic Speaker)","company":{"id":678143,"name":"Kempinski Hotels","domain":"kempinski.com","url":"https://alion.io/company/kempinski-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T16:41:32Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-06T07:32:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Reservations Agent is responsible to materialize the maximum number of requests and reservations.\nThe job of Reservations Agent is executed satisfactorily when:\nKempinski Reservation standards are implemented and complied to.\nAll relevant data is entered and maintained in the systems in a timely and accurate manner.\nData is reviewed on an ongoing basis.\n\nKey Responsibilities\nReview daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.\nEnsure clients’ satisfaction and adherence to Kempinski service standards.\nFollow internal credit policy.\nFollow up on lost business and bring information about them to the knowledge of the department superiors.\nSpot-check reservations made the previous day and check all VIP arrivals.\nTest calls LQA / IFH results > 85%.\nFollow the internal up-sell programme for Reservations department.\nPerform any other duties as assigned to them by management.\n\nSkills, Knowledge and Expertise\nKnowledge of either Fidelio V6 or Opera PMS is imperative\nDemonstrate energy and enthusiasm\n Excellent oral and written skills in English additional language is an advantage\nAbility to investigate systems malfunctions or user-input 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Docs: https://alion.io/developers"}}