{"id":3064269,"url":"https://alion.io/job/kempinski-hotels-telephone-operator","title":"Telephone Operator","company":{"id":678143,"name":"Kempinski Hotels","domain":"kempinski.com","url":"https://alion.io/company/kempinski-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":59000,"period":"year","method":null,"sample_n":32998},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T07:23:03Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T19:26:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Telephone Operator is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA ( Leading Quality Assurance) standards.\nThe job of Telephone Operator is executed satisfactorily when:\n LQA (Leading Quality Assurance) audit results are 85% and above.\nCSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.\nTelephone system is always well maintained.\nTelephone lists are up to date.\nKey Responsibilities\n\nAnswer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards. \nWrite down messages accurately for our guests and deliver messages in a timely manner.\nHandle guests' requests for DND (Do Not Disturb) and confidential status. \nHandle personal wakeup call requests for guests according to the LQA (Leading Quality Assurance) standard and automatic wakeup call requests for group and crew guests. \nAnswer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc. \n In case of emergency, handles all communications for the hotel whilst serving as the communication center. \n Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests. \nMonitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning. \nIn case of emergency, handle all communications for the hotel whilst serving as the communication center. \nKeep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge. \nMaintain the neatness of their working area at all time.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.","description_format":"text","description_chars":2138,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-22T07:23:03Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.808,"p_room":1,"age_days":3,"expected_fill_days":12,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/kempinski-hotels-telephone-operator","json_url":"https://alion.io/job/kempinski-hotels-telephone-operator.json","meta":{"generated_at":"2026-10-25T22:36:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31916,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678143},"rest":"https://alion.io/mcp/rest/get_company?id=678143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkempinski-hotels-telephone-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkempinski-hotels-telephone-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkempinski-hotels-telephone-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kempinski-hotels-telephone-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkempinski-hotels-telephone-operator"}]}