{"id":2468181,"url":"https://alion.io/job/kenect-implementation-consultant","title":"Implementation Consultant","company":{"id":693470,"name":"Kenect","domain":"kenect.com","url":"https://alion.io/company/kenect","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pleasant Grove, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-13T18:03:27Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T14:02:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About us\nKenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.\nWhat sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.\nWe’re a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we’re just getting started.\nAbout This Role\nThe Implementation Consultant is a strategic partner for new customers, guiding them through the first parts of their journey. The primary goal is to help customers realize tangible ROI, establish lasting adoption habits, and set them up for long-term, self-sustaining success that leads to repeated renewals. Success in this role is measured by customer retention, time to launch, and time to first value.\nWork Schedule: Full-time, in-office Monday through Thursday, with Fridays available for remote work.\nWhat You Will Be Doing\nTake ownership of a portfolio of new multi-location customers and guide their journey to ROI by driving engagement, adoption, and utilization across their organization. \nBuild trust and credibility with stakeholders at all levels-Executives, Department Leads, and day-to-day users-by aligning Kenect to their business outcomes.\nGuide customers through launch, onboarding, and early adoption to shorten time-to-first-value and establish behaviors that ensure long-term success. \nMonitor adoption signals and proactively intervene to ensure customers achieve measurable results. \nDeliver onboarding training sessions, best practices, and consultative guidance to help customers integrate Kenect into daily workflows. \nPartner cross-functionally to identify and resolve customer issues quickly, ensuring a positive early experience. \nSkills & Qualifications\n1+ years of Customer Success, Implementation, or Consulting experience in a SaaS or software company. \nDriven, self-motivated, enthusiastic, and results-oriented with a “get things done” mindset. \nStrong organizational skills with the ability to manage a large portfolio of clients and competing priorities. \nExperience accelerating customer time-to-value and driving retention outcomes. \nAbility to communicate ROI clearly to multiple stakeholder levels, from executives to end users. \nExperience with customer engagement tools (Planhat, Salesforce a plus). \nPrevious experience meeting or exceeding retention and expansion goals preferred. \nOur Company Values We Hope You Showcase\nUnwavering Customer Obsession \nSee it, Solve it, Get it Done \nBuild, Adapt, Win \nWhat Kenect Offers!\nHealth, Dental, Vision, Life & Disability Insurance \nYour birthday is a paid day off \nOnsite gym \nBreakroom full of snacks and drinks \nConvenient location next to freeway entrance/exit \nWe believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.\nKenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. 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