{"id":1188955,"url":"https://alion.io/job/kenect-large-market-customer-success-manager","title":"Large Market Customer Success Manager","company":{"id":693470,"name":"Kenect","domain":"kenect.com","url":"https://alion.io/company/kenect","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":229},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-09-24T15:02:19Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-20T22:42:33Z","board_verified":false,"closed_at":"2026-10-20T22:42:33Z","days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"About Us\nKenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.\nWhat sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.\nWe’re a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we’re just getting started.\nAbout This Role\nA Large Market Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process. They're focused on building loyalty to ensure long-term client retention by addressing customer issues, scheduling training, presenting tangible ROI throughout the journey, sharing new product information, and maximizing account value through upsells and renewals.\nWhat you will be doing\nOwn the customer's renewal, usage, and adoption of Kenect product features.\nIdentify, strategize and execute account expansions, feature upsells and cross-sales\nPromote maximum value of the product, identify new opportunities to ensure growth attainment\nDevelop a comprehensive understanding of common business challenges faced by customers along with their common objectives.\nDeliver group and individual user informational and training sessions about Kenect features, industry benchmarking and best practices\nMonitor usage, proactively contact clients upon low usage and deliver effective solutions to improve product adoption.\nRun, build and maintain regular cadence calls and Executive Business Reviews with key stakeholders\nEvaluate and prioritize customer issues and inquiries to better serve the customers and drive effective resolutions.\nSkills & Qualifications\n3+ years of Enterprise Customer Success experience in a SaaS or software company.\nDriven, self-motivated, enthusiastic and with a “get things done” attitude\nAbility to manage a large portfolio of clients with amazing task and time management\nA+ organization skills\nExperience upselling and expanding a book of business\nExperience carrying a retention and upsell monthly quota\nResults-driven mentality, with a bias for speed and action\nKnowledge of Salesforce is a plus\nOur Company values we hope you showcase\nUnwavering Customer Obsession\nSee it, Solve it, Get it Done\nBuild, Adapt, Win\nWhat Kenect offers!\nHealth, Dental, Vision, Life & Disability Insurance\nYour birthday is a paid day off\nWe believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.\nLegal Disclosure\nKenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.","description_format":"text","description_chars":3643,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Document Management","E-learning"],"lifecycle":[{"event":"open","at":"2026-09-24T15:16:17Z"},{"event":"close","at":"2026-10-20T22:42:33Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/kenect-large-market-customer-success-manager","json_url":"https://alion.io/job/kenect-large-market-customer-success-manager.json","meta":{"generated_at":"2026-10-21T09:35:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13528,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693470},"rest":"https://alion.io/mcp/rest/get_company?id=693470"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkenect-large-market-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkenect-large-market-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkenect-large-market-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kenect-large-market-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkenect-large-market-customer-success-manager"}]}