{"id":3036269,"url":"https://alion.io/job/kenect-tier-1-customer-support-specialist","title":"Tier 1 Customer Support Specialist","company":{"id":693470,"name":"Kenect","domain":"kenect.com","url":"https://alion.io/company/kenect","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pleasant Grove, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T19:18:46Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T21:21:39Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Us\nKenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.\nWhat sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.\nWe’re a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we’re just getting started.\nAbout the Role\nAs a Tier I Customer Support Specialist, you will be the first point of contact for our customers seeking customer and technical assistance. You will provide basic technical support through email, phone, and text messages to ensure that our customers receive prompt and effective assistance. You will be the point of escalation for our Customer Success teams to help troubleshoot technical issues with our core products. We take pride in delivering world-class support and you will help lead these efforts. This role will be onsite at our Pleasant Grove, Utah office.\nWhat You Will Be Doing\nTroubleshoot and support customers on basic technical issues related to the Kenect software. \nPassword resets -Creating new users -Authenticating Kenect with Facebook & Google -User permissions and general Kenect settings -\nBilling questions and updating customer accounts\nHandling sensitive customer calls and triaging to appropriate team\nRespond to customer requests via phone, email, and text messages within pre-determined timeframe \n Coach and walk customers through screen share to troubleshoot technical issues -Triage defined support issues to Tier 2 Customer Support Specialist \nLog and track all requests using the company's customer management tracking system, including documenting all actions taken to resolve requests\nSkills & Qualifications\n1 + years experience in Customer Support or Customer Service \nStrong verbal and written communication skills\n A+ organization skills \nComfortable and excited to talk to customers on the phone throughout the day \nTypes 50+ words per minute\ncomfortable with navigating the web \nAbility to develop friendly rapport with customers via phone, email, and text message\nOur Company Values We Hope You Showcase\nSee it, Solve it, Get it Done\nBuild, Adapt, Win\nUnwavering Customer Obsession\nWhat Kenect Offers!\nHealth, Dental, Vision, Life & Disability Insurance\nYour birthday is a paid day off\nOnsite gym\nBreakroom full of snacks and drinks\nConvenient location next to freeway entrance/exit\nWe believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.\nKenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. 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