{"id":1363141,"url":"https://alion.io/job/kennedy-krieger-institute-switchboard-operator","title":"Switchboard Operator","company":{"id":1789103,"name":"Kennedy Krieger Institute","domain":"kennedykrieger.org","url":"https://alion.io/company/kennedykrieger","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:39:54Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-29T03:10:10Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Overview\nThe Switchboard Operator (Receptionist) is responsible for answering and directing incoming calls on the Institute’s main switchboard, including the TTY, 800 numbers, and international calls, in a courteous and professional manner. The incumbent will provide clerical/receptionist support to the department and will be a key point of contact for external and internal customers.\nResponsibilities\n1. Responsible for operating a 12-extension phone system to include, answering and directing all incoming calls appropriately and to the correct destination.2. Responsible for retrieving messages in the mornings and transferring calls to the answering service system (MAP Communications) after business hours.3. Responsible for timely message and e-mail follow-up in addition to appropriate sorting/distribution of mail items.4. Provide excellent customer service support to patients/students, their families, staff, visitors and vendors to include; supplying/taking information, giving directions, greeting visitors, determining the nature of visits, confirming visitor arrival, and controlling access to the facility.5. Provide a variety of routine administrative support to the department to include data entry and managing the switchboard calendar.6. Work collaboratively within the Switchboard Operator team and provide coverage/support.\nQualifications\nQUALIFICATIONS:\nMust be able to use switchboard equipment, personal computer and other related hardware.\nMust be proficient with MS Office Suite including Word, PowerPoint, Excel and Access.\nEDUCATION:High School Graduate or GED required.\nEXPERIENCE:\nTwo years of experience as an operator on a multiple line or main switchboard system.\nOne year of administrative or clerical experience, preferably in a health care setting preferred.\nMinimum pay range\nUSD $37,132.78/Yr.Maximum pay range\nUSD $60,215.17/Yr.","description_format":"text","description_chars":1870,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Pediatric Care"],"lifecycle":[{"event":"open","at":"2026-09-28T00:39:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 11 · green card filings: 1","filings_12m":11,"filings_prev_12m":20,"green_card_filings_12m":1,"median_offered_wage_usd":75417,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.421,"p_room":0.35,"age_days":30,"expected_fill_days":12,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/kennedy-krieger-institute-switchboard-operator","json_url":"https://alion.io/job/kennedy-krieger-institute-switchboard-operator.json","meta":{"generated_at":"2026-10-29T03:16:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4926,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1789103},"rest":"https://alion.io/mcp/rest/get_company?id=1789103"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkennedy-krieger-institute-switchboard-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkennedy-krieger-institute-switchboard-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkennedy-krieger-institute-switchboard-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kennedy-krieger-institute-switchboard-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkennedy-krieger-institute-switchboard-operator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1363141}},{"tool":"search_jobs","arguments":{"company":"kennedykrieger.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1363141},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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