{"id":3156339,"url":"https://alion.io/job/kentro-remote-it-system-investigation-coordinator-va-esom","title":"Remote IT System Investigation Coordinator (VA ESOM)","company":{"id":2681208,"name":"Kentro","domain":"kentro.us","url":"https://alion.io/company/kentro-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":71000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"CMMC","optional":true},{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-10-23T12:57:31Z","employer_posted_date":null,"last_verified_at":"2026-10-23T12:57:31Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Overview\n\nThank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. \nBy joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.\nKentro is hiring for an IT System Investigation Coordinator to support the VA ESOM contract. The System Administrator, Senioris responsible for coordinating and driving Problem Management investigations from initiation through completion. Working as part of a cross-functional Problem investigation team, this role brings together the people, information, and activities necessary to understand complex Problems, identify contributing factors and impacts, develop appropriate corrective actions, and maintain progress toward resolution.\nThe IT System Investigation Coordinator works closely with Site Reliability Engineers (SREs), Problem Records Analysts, product and support teams, and other subject matter experts. While the role does not serve as the primary technical investigator, it requires sufficient technical understanding to effectively facilitate investigations, identify information gaps, ask meaningful questions, and connect technical findings with business, operational, and user impacts.\nLocation: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.\nCompensation Range: The anticipated base salary range for this position is $71,000–$80,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.\nThis Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.\n\nResponsibilities\n\nCoordinate and drive day-to-day Problem and Root Cause Analysis (RCA) investigation activities across technical, product, support, and business stakeholders.\n\nEstablish and maintain investigation plans, priorities, timelines, meetings, actions, dependencies, and follow-up activities.\n\nIdentify the information, subject matter expertise, system access, documentation, and other resources necessary to progress investigations and coordinate their collection.\n\nFacilitate investigation meetings and working sessions, ensuring open questions, decisions, actions, and next steps are clearly understood and followed through.\n\nIdentify gaps, inconsistencies, unanswered questions, and areas requiring additional investigation or clarification.\n\nBuild and maintain effective working relationships with product teams, support organizations, technical SMEs, and other stakeholders necessary to support investigations.\n\nGather and synthesize information regarding business, operational, service, and user impacts to help establish the broader significance and scope of Problems.\n\nPartner with SREs and technical SMEs to understand technical findings and ensure investigation activities address identified questions and gaps.\n\nDevelop and coordinate process, operational, and business-oriented recommendations and corrective actions that complement technical remediation identified through the investigation.\n\nWork with Problem Records Analysts to ensure investigation findings, impacts, decisions, recommendations, and corrective actions are accurately represented in RCA and Problem documentation.\n\nReview investigation outputs to identify missing context, inconsistencies, or areas requiring clarification prior to completion.\n\nIdentify relationships among incidents, active Problems, known errors, recurring conditions, and other relevant information that may indicate broader or systemic issues.\n\nTrack corrective actions, ownership, dependencies, and investigation progress and escalate barriers or unresolved needs as appropriate.\n\nCoordinate multiple concurrent Problem investigations while maintaining appropriate organization, stakeholder engagement, and momentum.\n\nUse approved AI-assisted tools, where appropriate, to support research, information synthesis, pattern identification, and investigation coordination while independently reviewing and validating outputs.\n\nQualifications\n\nBachelor's degree in computer science, electronics engineering or other engineering or technical discipline OR 8 years of additional relevant experience may be substituted for education\n\n5 years of relevant experience \n\nAdapt to changing priorities with strong analytical, problem-solving, communication skills and sharp attention to detail. \n\nEffective communication, collaboration, organization, and coordination and across multiple levels to ensure consistent and unified messaging in large organizations\n\nExperience in conducting standard IT system administration activities and recording meaningful data in systems of record or ITSM tools\n\n Preferred Qualifications: \n\nStrong investigation coordination, facilitation, and stakeholder-management skills.\n\nDemonstrated ability to organize and drive complex work across multiple teams without direct authority.\n\nStrong critical-thinking and information-gathering skills, including the ability to identify gaps, inconsistencies, and unanswered questions and determine appropriate follow-up.\n\nAbility to quickly learn unfamiliar business processes, systems, and technical concepts sufficiently to facilitate effective investigation.\n\nComfortable working directly with engineers, technical SMEs, product teams, operational teams, and business stakeholders.\n\nStrong ability to synthesize information from multiple sources and maintain a clear understanding of investigation status, findings, outstanding needs, and next steps.\n\nAbility to understand and articulate the business, operational, service, and user impacts associated with technical Problems.\n\nStrong written and verbal communication skills, including the ability to facilitate complex discussions and communicate effectively across technical and non-technical audiences.\n\nStrong organizational skills and ability to manage multiple investigations, priorities, dependencies, and deadlines simultaneously.\n\nSound judgment and demonstrated ability to maintain follow-through, appropriately challenge incomplete information, and escalate barriers when necessary.\n\nFamiliarity with IT Service Management (ITSM), Problem Management, incident management, Root Cause Analysis, or similar investigative environments is preferred.\n\nClearance Requirement:\nUS Citizen or Lawful Permanent Resident (Green Card)\n\nWilling and able to obtain and maintain Public Trust Clearance \n\nMust meet updated ID requirements: If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. \n\nBenefits\n\nThe CompanyWe believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.\nWe hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.\nIndustry RecognitionGrowth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.\nCulture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award\nBenefitsWe offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.\nWe work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.\nCommitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.\nKentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.\nAs part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.\nWe encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.\nOur commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.\nHow to ApplyTo apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email and request assistance. \nAccommodationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email . \nOriginally posted on Himalayas","description_format":"text","description_chars":11971,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["401k plan","Equity","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T14:31:15Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":1,"age_days":9,"expected_fill_days":29,"reasons":["seen:9","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/kentro-remote-it-system-investigation-coordinator-va-esom","json_url":"https://alion.io/job/kentro-remote-it-system-investigation-coordinator-va-esom.json","meta":{"generated_at":"2026-11-03T01:22:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1789,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681208},"rest":"https://alion.io/mcp/rest/get_company?id=2681208"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkentro-remote-it-system-investigation-coordinator-va-esom"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkentro-remote-it-system-investigation-coordinator-va-esom"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkentro-remote-it-system-investigation-coordinator-va-esom"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kentro-remote-it-system-investigation-coordinator-va-esom\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkentro-remote-it-system-investigation-coordinator-va-esom"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3156339}},{"tool":"search_jobs","arguments":{"company":"kentro.us","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3156339},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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