{"id":1609400,"url":"https://alion.io/job/keolisna-administrative-supervisor-operations","title":"Administrative Supervisor (Operations)","company":{"id":1920422,"name":"Keolis North America","domain":"keolisna.com","url":"https://alion.io/company/keolisna","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0.125,"time_to_fill_p50_days":13,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Framingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T14:33:38Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-14T22:55:30Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Administrative Supervisor (Operations)\nThe Administrative Supervisor serves as support to the administrative team to ensure efficient operation of the office. Responsible for effectively and efficiently researching and responding to Customer Service related inquiries/comments from passengers, employees and other stakeholders. Oversees the daily activities of the Customer Service Department and works to resolve Customer Service related issues. The position is also responsible for reporting, contract compliance, quality assurance and ensuring the overall quality of service.\nKnowledge and Experience:\nMinimum 3 years in an Administrative Supervisor or similar role\nHigh school diploma or GED required; BS/BA in Business Administration is a plus\nProficient in Microsoft Word (writing and editing) and Excel (including pivot tables)\nStrong background in customer service and working in fast-paced environments\nSkills:\nExcellent time management and multitasking abilities\nHigh attention to detail and accuracy\nStrong written, verbal, and interpersonal communication skills\nProven customer relations and problem-solving capabilities\nKey Accountabilities:\nAdministrative\nMaintain and manage all contract-related documentation (e.g., performance, compliance, complaints, staffing)\nPrepare and submit weekly/monthly reports and audits as requested by the client\nServe as backup for payroll and leave tracking\nManage office inventory and vendor relationships\nEnsure confidentiality of employee information\nPerform other administrative tasks as needed\nCustomer Service\nSupervise customer service team and assist with escalated issues\nInvestigate customer complaints and recommend corrective actions\nTrack and analyze customer service KPIs to improve satisfaction\nConduct interviews with drivers and passengers to gather feedback\nReview vehicle footage to resolve incidents\nRespond to client inquiries and implement complaint reduction strategies\nBusiness / Reporting Processes\nMonitor route departures at the Blandin Hub and ensure timely pull-outs\nOperate MWRTA’s pull-in/pull-out software and report delays\nCollaborate with management to compile performance metrics and monthly reports\nPhysical Demands and Work Environment:\nThe physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.\nAll roles may entail, to varying extents, the following physical demands:\nLong periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;\nExposure to both extreme heat and cold;\nExposure to loud noises, fumes, and airborne particles;\nIn addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:\nOperators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.\nOperations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.\nMaintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.\nOffice Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.\nAdditional Statements:\nDrug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. \nSafety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. \nEnvironmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.\nEEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact . Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants. \nWork authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”\n Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.","description_format":"text","description_chars":5917,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Public Transport"],"lifecycle":[{"event":"open","at":"2026-10-01T20:07:58Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.672,"p_room":0.55,"age_days":13,"expected_fill_days":13,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/keolisna-administrative-supervisor-operations","json_url":"https://alion.io/job/keolisna-administrative-supervisor-operations.json","meta":{"generated_at":"2026-10-15T02:19:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3316,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1920422},"rest":"https://alion.io/mcp/rest/get_company?id=1920422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeolisna-administrative-supervisor-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeolisna-administrative-supervisor-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeolisna-administrative-supervisor-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keolisna-administrative-supervisor-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeolisna-administrative-supervisor-operations"}]}