{"id":1609455,"url":"https://alion.io/job/keolisna-dispatch-supervisor-communications-supervisor-brta","title":"Dispatch Supervisor (Communications Supervisor) - BRTA","company":{"id":1920422,"name":"Keolis North America","domain":"keolisna.com","url":"https://alion.io/company/keolisna","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0.125,"time_to_fill_p50_days":13,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pittsfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-29T17:19:55Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-10-15T18:23:18Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Dispatch Supervisor (Communications Supervisor) - BRTA\nHourly Wage Range: $26.16 - $29.05\nKnowledge and Experience:\nMinimum 3 years prior dispatch experience in fast-paced environment\nTransit environment experience preferred\nUnion environment experience desired\nHigh School Diploma or equivalent required.\nIntermediate computer experience, to include Microsoft Office Suite.\nSkills:\nHigh level of attention to detail.\nEffective communication skills, both written and oral.\nExcellent Customer Service skills\nStrong organizational planning skills.\nStrong practical skills.\nAbility to work without direct supervision.\nAbility to read, write and speak English.\nBasic math skills with strong analysis and problem-solving skills.\nAbility to work in a union environment.\nAbility to work flexible schedules that may include nights, weekends, and holidays.\nKey Accountabilities:\nOperations Management\nSupervise day-to-day transit service operations\nMonitor service in real-time and adjust resources to address delays, disruptions, or emergencies\nEnsure adherence to schedules, routes, and service standards\nCoordinate with dispatch, field supervision, and control center teams\nIssues corrective action and disciplinary records to staff as required\nOther duties as assigned\nOperations Monitoring & Coordination\nMonitor fixed-route service using CAD/AVL systems, radio, and other communication tools.\nTrack vehicle adherence to schedules, headways, and service standards.\nCommunicate with operators to provide instructions, updates, and route adjustments.\nCoordinate service changes in response to delays, detours, traffic congestion, or service disruptions.\nRadio Communications\nServe as the central point of contact for all radio communications with transit operators.\nMaintain clear, professional, and concise communication under normal and high-pressure conditions.\nEnforce proper radio protocol and communications discipline.\nIncident Management\nReceive, assess, and respond to incidents including accidents, mechanical failures, passenger disturbances, and emergencies.\nDispatch field supervisors, maintenance, and emergency responders as needed.\nProvide real-time guidance to operators during incidents.\nDocument all incidents accurately and in accordance with agency policies.\nCustomer Service Support\nRelay critical service updates impacting passengers (delays, detours, service outages).\nSupport customer service teams with real-time operational information.\nData Entry & Reporting\nMaintain logs of communications, incidents, and service interruptions.\nEnter operational data into transit management systems.\nGenerate reports and summaries for operations leadership.\nCompliance & Safety\nAdhere to all safety regulations, agency policies, and operating procedures.\nSupport emergency preparedness and response protocols.\nMonitor operator compliance with safety and operational standards.\nPhysical Demands and Work Environment:\nThe physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.\nAll roles may entail, to varying extents, the following physical demands:\nLong periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;\nExposure to both extreme heat and cold;\nExposure to loud noises, fumes, and airborne particles;\nIn addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:\nOperators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.\nOperations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.\nMaintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.\nOffice Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.\nAdditional Statements:\nDrug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. \nSafety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. \nEnvironmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.\nEEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact . Keolis complies with federal and state disability laws and provides reasonable accommodation to qualified applicants. \nWork authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”\n Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.","description_format":"text","description_chars":6618,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Public Transport"],"lifecycle":[{"event":"open","at":"2026-10-01T20:07:58Z"},{"event":"close","at":"2026-10-05T21:01:27Z"},{"event":"reopen","at":"2026-10-05T23:25:28Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.251,"p_room":0.28,"age_days":77,"expected_fill_days":13,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/keolisna-dispatch-supervisor-communications-supervisor-brta","json_url":"https://alion.io/job/keolisna-dispatch-supervisor-communications-supervisor-brta.json","meta":{"generated_at":"2026-10-15T20:05:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30542,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1920422},"rest":"https://alion.io/mcp/rest/get_company?id=1920422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeolisna-dispatch-supervisor-communications-supervisor-brta"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeolisna-dispatch-supervisor-communications-supervisor-brta"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeolisna-dispatch-supervisor-communications-supervisor-brta"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keolisna-dispatch-supervisor-communications-supervisor-brta\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeolisna-dispatch-supervisor-communications-supervisor-brta"}]}