{"id":1609430,"url":"https://alion.io/job/keolisna-operations-manager-manager-service-operations-nrta","title":"Operations Manager (Manager Service Operations ) - NRTA","company":{"id":1920422,"name":"Keolis North America","domain":"keolisna.com","url":"https://alion.io/company/keolisna","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":80,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Nantucket, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-18T17:19:50Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-29T23:56:55Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Keolis is hiring Operations Manager (Manager Service Operations ) for Nantucket, MA.\nSalary range: $95k - $105k a year\nKnowledge and Experience:\nTwo (2) years of Transit/Transportation supervisory, dispatch or combination experience preferred.\nComputer literate to include intermediate experience with MS Office products is required.\nPrior leadership experience of a Fixed Route, Paratransit or similar sized operation preferred.\nSkills:\nHigh level of attention to detail.\nEffective communication skills, both written and oral.\nStrong organizational planning skills.\nMust be a self-starter\nStrong practical skills.\nAbility to work without direct supervision.\nAbility to read, write and speak English.\nAbility to work flexible schedules that may include nights, weekends, and holidays.\nStrong analysis and problem-solving skills required.\nBasic math skills.\nValid driver’s license\nKey Accountabilities:\nOperational Management\nDirect and oversee daily transit operations, including fixed-route, paratransit, and demand-response services.\nEnsure consistent delivery of safe, reliable, and efficient transportation services.\nMonitor service performance, route adherence, on-time performance, and system efficiency.\nDevelop and implement operational procedures, policies, and service standards.\nCoordinate response to service disruptions, emergencies, accidents, severe weather events, and customer incidents.\nAnalyze operational data and recommend improvements to service delivery and resource utilization.\nLeadership and Personnel Management\nLead, supervise, and develop operations supervisors, and frontline transportation personnel.\nEstablish performance expectations and conduct employee evaluations.\nSupport workforce planning, recruitment, retention, training, and succession planning initiatives.\nPromote a culture of safety, accountability, professionalism, and customer service excellence.\nCollaborate with Human Resources on disciplinary actions, investigations, and performance improvement plans.\nSafety, Training and Regulatory Compliance\nEnsure compliance with all applicable federal, state, and local transportation regulations.\nMaintain compliance with Federal Transit Administration (FTA), Department of Transportation (DOT), ADA, and other regulatory requirements.\nOversee accident investigations and corrective action programs.\nImplement safety management systems and risk mitigation strategies.\nMonitor driver qualifications, training records, licensing requirements, and safety performance.\nEnsure compliance with drug and alcohol testing programs and related regulations.\nManage Bus Operator training programs including initial, re-training and refresher training.\nLead monthly in-service (Safety Meetings), ensures high-quality output, attendance and engagement.\nService Planning and Performance Management\nPrepare Bus Operator shift bid rostering in line with agency service changes.\nPrepare structured staffing schedules and duties for Operations Supervisors to ensure proper staffing coverage both in the field and the dispatch office.\nEnsure adherence to policies and procedures through routine quality checks.\nPhysical Demands and Work Environment:\nThe physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.\nAll roles may entail, to varying extents, the following physical demands:\nLong periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;\nExposure to both extreme heat and cold;\nExposure to loud noises, fumes, and airborne particles;\nIn addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:\nOperators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.\nOperations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.\nMaintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.\nOffice Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.\nAdditional Statements:\nDrug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. \nSafety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. \nEnvironmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.\nEEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact . Keolis complies with federal and state disability laws and provides reasonable accommodation to qualified applicants. \nWork authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”\n Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.","description_format":"text","description_chars":6866,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Public Transport"],"lifecycle":[{"event":"open","at":"2026-10-01T20:07:58Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.323,"p_room":0.35,"age_days":40,"expected_fill_days":15,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":105000,"is_top_pay":false},"html_url":"https://alion.io/job/keolisna-operations-manager-manager-service-operations-nrta","json_url":"https://alion.io/job/keolisna-operations-manager-manager-service-operations-nrta.json","meta":{"generated_at":"2026-10-30T03:36:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4850,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1920422},"rest":"https://alion.io/mcp/rest/get_company?id=1920422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeolisna-operations-manager-manager-service-operations-nrta"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeolisna-operations-manager-manager-service-operations-nrta"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeolisna-operations-manager-manager-service-operations-nrta"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keolisna-operations-manager-manager-service-operations-nrta\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeolisna-operations-manager-manager-service-operations-nrta"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1609430}},{"tool":"search_jobs","arguments":{"company":"keolisna.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1609430},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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