{"id":1609461,"url":"https://alion.io/job/keolisna-supervisor-operations-service-operations-supervisor-brta","title":"Supervisor – Operations (Service Operations Supervisor) - BRTA","company":{"id":1920422,"name":"Keolis North America","domain":"keolisna.com","url":"https://alion.io/company/keolisna","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":80,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pittsfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-20T16:56:12Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-10-26T13:25:48Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":97},"description":"Supervisor - Operations (Service Operations Supervisor) BRTA\nHourly Wage Range: $26.16 - $28.71\nKnowledge and Experience:\nMinimum 3 years in a supervisory role. \nManagement of frontline employees with accountability for safety and performance \nHighschool diploma or GED \nExperience with theories, principles, and practices of transit operations \nDriver scheduling practices \nApplicable federal, state, and local laws, rules, and regulations regarding transit operations \nVehicle operations and safety \nMust currently hold or able to obtain a Class B CDL with Passenger and Airbrake endorsements \nPrior union environment experience desired\nSkills:\nWork well as part of a team \nPossess excellent communication and interpersonal skills \nFluent in English with excellent written and verbal communication skills \nCustomer-focused with the ability to inspire your team with commitment and enthusiasm \nExercise good judgment and creativity in decision-making \nInteract professionally with all levels of employees, client representatives, and community members \nMust be able to work flexible hours to include weekends and holidays\nAbility to work in a union environment.\nKey Accountabilities:\nOperations Management\nSupervise day-to-day transit service operations\nMonitor service in real-time and adjust resources to address delays, disruptions, or emergencies\nEnsure adherence to schedules, routes, and service standards\nCoordinate with dispatch, maintenance, and control center teams\nCoordinates coach operator check in processes through dispatching systems\nEmployee Supervision\nLead, coach, and support transit operators and frontline staff\nConduct performance evaluations, attendance monitoring, and disciplinary actions as needed\nEnsure employees follow safety protocols and operating procedures\nAssist with workforce scheduling and staffing coverage\nAddress driver performance issues, providing coaching and/or disciplinary action when appropriate in accordance with the CBA and company policies.\nSafety & Compliance\nEnforce safety policies, procedures, and regulatory requirements\nRespond to accidents, incidents, and customer complaints\nConduct field observations, safety audits, and investigations\nPromote a strong safety culture across operations\nCustomer Service\nEnsure high-quality customer service is delivered consistently\nAddress customer concerns and service complaints in a timely manner\nSupport accessibility and equitable service delivery initiatives\nAct as an on-site representative during service issues\nPerformance Monitoring\nTrack key performance indicators (KPIs) such as on-time performance, missed trips, and service reliability\nPrepare reports on operational performance and incidents\nIdentify trends and recommend improvements to service delivery\nIssues employee corrective action/ discipline records as required\nCoordination & Communication\nCommunicate service updates and operational changes to staff and management\nCollaborate with planning, maintenance, and customer service departments\nSupport implementation of new routes, detours, or service initiative\nPhysical Demands and Work Environment:\nThe physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.\nAll roles may entail, to varying extents, the following physical demands:\nLong periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;\nExposure to both extreme heat and cold;\nExposure to loud noises, fumes, and airborne particles;\nIn addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:\nOperators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.\nOperations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.\nMaintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.\nOffice Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.\nAdditional Statements:\nDrug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. \nSafety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. \nEnvironmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.\nEEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact . Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants. \nWork authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”\n Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.","description_format":"text","description_chars":6813,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Public Transport"],"lifecycle":[{"event":"open","at":"2026-10-01T20:07:58Z"},{"event":"close","at":"2026-10-05T21:01:27Z"},{"event":"reopen","at":"2026-10-05T23:25:28Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.152,"p_room":0.28,"age_days":97,"expected_fill_days":14,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/keolisna-supervisor-operations-service-operations-supervisor-brta","json_url":"https://alion.io/job/keolisna-supervisor-operations-service-operations-supervisor-brta.json","meta":{"generated_at":"2026-10-26T16:38:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22289,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1920422},"rest":"https://alion.io/mcp/rest/get_company?id=1920422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeolisna-supervisor-operations-service-operations-supervisor-brta"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeolisna-supervisor-operations-service-operations-supervisor-brta"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeolisna-supervisor-operations-service-operations-supervisor-brta"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keolisna-supervisor-operations-service-operations-supervisor-brta\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeolisna-supervisor-operations-service-operations-supervisor-brta"}]}