{"id":2223802,"url":"https://alion.io/job/keoni-consulting-incident-manager","title":"Incident Manager","company":{"id":3908322,"name":"Kéoni Consulting","domain":"keoni.fr","url":"https://alion.io/company/keoni-consulting","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"D","score":51,"open_postings":1745,"ghost_share":0.904,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-05-15T14:33:18Z","employer_posted_date":"2026-05-15","last_verified_at":"2026-10-17T10:49:41Z","board_verified":true,"closed_at":null,"days_open":155,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":154},"description":"ContexteNous recherchons un Incident Manager, pour nous accompagner dans la gestion des incidents majeurs SI du groupe. La mission consiste à Gérer les cellules d’incidents majeurs de la DSI.\nCommuniquer sur l’avancement et la résolution des incidents auprès de l’ensemble des Directions métiers concernés.\nAssurer la traçabilité et le suivi des incidents majeurs\nLa mission est a réaliser au sein d'une équipe de 6 personnes répartie sur les data center du client\nMISSIONS\n-Gérer le cycle de vie des incidents majeurs IT au sein de la DSI :\nMettre en place une démarche permettant d'identifier les incidents récurrents et de les prévenir dans le but d'améliorer l'efficacité de nos systèmes,\nAssurer la coordination & le suivi des cellules d’incidents majeurs,\nAnalyser les impacts métiers & techniques pour proposer une réponse adaptée à chaque incident,\nContribuer à la réduction du temps d’arrêt des services et de leurs impacts sur les métiers,\nTravailler de concert avec les différents services de la DSI pour établir des plans d’actions pour sécuriser ou prévenir la récurrence d’incidents,\nGarantir la traçabilité de tous les incidents pris en charge,\nEffectuer un reporting régulier sur votre activité.\n- Maitriser l’ensemble des communications relatives aux incidents en cours :\nDiffuser une information qualitative & régulière sur l’incident & sa résolution,\nEchanger en proximité avec les interlocuteurs métiers concernés dans un souci de maintien de la satisfaction client utilisateur.\n- connaissance ITIL et Service Now , processus de gestion d'incident et de gestion de problème.\nCrée en 2008, Kéoni Consulting est une société de conseil et d’ingénierie informatique spécialisée dans le secteur de la banque, de la finance de marché, et de l’assurance, et de l'industrie. Nous sommes le partenaire dans la transformation digitale des grands Comptes. Nous les aidons à transformer leur modèle économique, aligner vos processus opérationnels, sélectionner les meilleures technologies, atténuer et palier les risques liés au digital.\nKéoni Consulting aide les entreprises à :\nFaire la différence\nInnover et créer\nRéinventer votre business\nSatisfaire les clients\nGagner en avantages compétitifs\nDevenir le leader de leur secteur\nDevenir le leader de votre secteur\nNotre activité couvre la totalité du cycle de vie des systèmes d’informations (Pilotage et Gestion de projet, Conseil en MOA, Conception, Réalisation, Maintenance, Production Exploitation).","description_format":"text","description_chars":2464,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T14:23:45Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.053,"p_room":0.28,"age_days":154,"expected_fill_days":18,"reasons":["conf:3","agency","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/keoni-consulting-incident-manager","json_url":"https://alion.io/job/keoni-consulting-incident-manager.json","meta":{"generated_at":"2026-10-18T01:35:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2633,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908322},"rest":"https://alion.io/mcp/rest/get_company?id=3908322"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeoni-consulting-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeoni-consulting-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeoni-consulting-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keoni-consulting-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeoni-consulting-incident-manager"}]}