{"id":2976368,"url":"https://alion.io/job/kerakoll-group-customer-service-advisor","title":"Customer Service Advisor","company":{"id":2299769,"name":"Kerakoll Group","domain":"kerakollgroup.com","url":"https://alion.io/company/kerakollgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leyland, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T15:31:54Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Are you passionate about delivering exceptional service and building lasting customer relationships? Do you thrive in a fast-paced environment where no two days are the same? Are you a natural problem-solver?\nIf so then we’ve got an amazing opportunity for you here at Kerakoll, a B corp certified company that brings passionate thinkers and makers together to build better places to live.\nWe’re looking for a Customer Service Advisor to join us on a 6-month fixed term contract, who will be the first point of contact for our customers, ensuring their needs are met efficiently and professionally, while working closely with internal teams to deliver an excellent customer experience.\nAs part of a company with strong growth ambitions and a people-first culture, this is an exciting time to join the team. We’re expanding in the UK and investing in both innovation and sustainability-so your work will directly support our growth journey and commitment to a better future.\nEvery day will be different in the role of Customer Service Advisor here at Kerakoll. We’re looking for someone with a proactive attitude, a keen eye for detail, strong communication skills, and the ability to remain calm under pressure. Keep reading to find out more.\nBenefits & Perks of Being Part of the Kerakoll Family\nSalary: £27 000 per annum\n\nMonday to Friday (40 hours per week)\n\nHybrid Working available after training\n\n25 days holiday plus a buy/sell holiday scheme\n\nEnhanced pension contributions\n\nEmployee engagement events\n\nReward & Wellbeing Portal providing:\nDiscounts on retailers\n\nSalary sacrifice cycle to work & smart tech schemes\n\nWellbeing resources & employee assistance programme\n\nMore about Kerakoll\nThe Kerakoll Group is a multinational company working in the construction industry, offering an integrated range of products and services for building better places to live.\nKerakoll was established in 1968, in the heart of the Sassuolo ceramic district, and began by producing ceramic tile adhesives. Today, the Group is divided into four Business Units focusing on the needs of Laying, Construction, Surfaces and Services.\nOur Group currently provides work for over 2,450 people including employees and freelancers. Today we have a direct presence in 12 countries and operate 24 production plants.\nKerakoll is a Benefit Corporation. We also obtained B Corp certification in 2023, confirmation of our journey towards a new ESG business model generating economic, social and environmental value.\nFor more information: www.kerakollgroup.com\nWhat it means to work at Kerakoll\nAt Kerakoll, we are committed to creating a working environment based on trust, inclusion and respect, inspired by the principles of loyalty, transparency, sustainability and efficiency. We value the wealth of knowledge, experience and skills that each person brings with them, considering it an essential element of excellence and competitiveness. We promote meritocratic policies that recognise and develop individual qualities and potential, striving to ensure fairness and inclusion at every stage of the career path. Our selection processes are based exclusively on knowledge and skills, in full compliance with equal opportunities, so we do not accept any form of discrimination based on ethnicity, nationality, gender, age, disability, sexual orientation, political opinions, trade union membership, religious beliefs or personal circumstances.\nFinally, we collaborate with partners who share our values to attract the best talent and build a cohesive community where everyone can feel valued and free to express their potential.\nNext Steps\nIf this sounds like the opportunity for you, we’d love to hear from you. Please apply today. If you do not receive a response within two weeks of submitting your application, please consider your application unsuccessful on this occasion - but we encourage you to apply again for future roles that align with your skills and experience.\nWhat You’ll be Doing at Kerakoll\nActing as the first point of contact for customer enquiries via phone and email\n\nProcessing orders accurately and efficiently using our company systems\n\nCoordinating deliveries and working closely with our logistics partners\n\nHandling complaints or delivery issues with professionalism and urgency\n\nCollaborating with sales, operations, and warehouse teams to ensure smooth customer experiences\n\nMaintaining accurate records and supporting continuous improvement in customer service processes\n\n What you’ll Bring to Kerakoll\nProven experience in a customer service role\n\nStrong IT skills, including Microsoft Office, ERP and CRM systems\n\nExcellent written and verbal communication\n\nA proactive, solution-focused approach","description_format":"text","description_chars":4710,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-21T04:56:03Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.822,"p_room":0.9,"age_days":10,"expected_fill_days":25,"reasons":["conf:14","win:mid"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/kerakoll-group-customer-service-advisor","json_url":"https://alion.io/job/kerakoll-group-customer-service-advisor.json","meta":{"generated_at":"2026-10-30T16:42:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4961,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2299769},"rest":"https://alion.io/mcp/rest/get_company?id=2299769"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkerakoll-group-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkerakoll-group-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkerakoll-group-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kerakoll-group-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkerakoll-group-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2976368}},{"tool":"search_jobs","arguments":{"company":"kerakollgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2976368},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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