GINORI 1735 - Client Advisor

Summary

Job Description

About us

Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2024, Kering employed 47,000 people and generated revenue of €17.2 billion

Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity and attention to progress. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.

Your Opportunity:

As a Client Advisor for Ginori 1735 at Harrods, you will play a key role in delivering an exceptional client experience across both dedicated sales areas. Acting as a true Brand Ambassador, you will embody and promote the values, heritage, and vision of Ginori 1735, ensuring a consistent and inspiring presence within the luxury retail environment.

You will be responsible for engaging with both internal and external clients, offering personalized service and expert product knowledge to build lasting relationships and drive brand loyalty. Your passion for excellence and attention to detail will contribute to the continued success and prestige of Ginori 1735.

How you will contribute:

• Drive sales performance by delivering outstanding customer service and ensuring an excellent after-sales experience
• Proactively engage in client development, nurturing existing relationships and acquiring new clients
• Foster a collaborative and positive team environment

As a Brand Promoter:

• Act as an ambassador of the brand, embodying and promoting its culture both internally and externally
• Ensure a consistently exceptional customer experience aligned with brand values

As a Process Supporter:

• Support store management in ensuring compliance with all operational processes and procedures, contributing to their effective implementation and follow-up

Who you are:

• Minimum of 3 years’ experience in luxury retail or high-end services
• Bachelor’s degree in a relevant field is preferred
• Genuine passion for the Interior Design and Home industry
• Strongly sales-driven, sociable, open, and ambitious team player with a proactive and optimistic attitude
• Proven track record in delivering exceptional customer experiences, fostering loyalty and achieving measurable results
• Excellent communication skills - verbal and written - and outstanding organizational abilities
• Willingness to work a flexible retail schedule, including evenings, weekends, and holidays
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Fluent in English; knowledge of Arabic is a plus

Core Competencies:

• Strong sales and client focus
• Ability to identify client potential and tailor experiences accordingly
• Skilled relationship and network builder
• Effective and engaging communicator

Why work with us

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary transformation and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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