GUCCI - Client Advisor

Summary

KEY ACCOUNTABILITY

1. SALES AND CLIENT SERVICE

• Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication
• Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty
• Proactive achievement of monthly sales objectives
• Follow-up on client enquiries and requests, including after sales services, proactively and independently
• Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs
• Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information
• Exercise team work and collaboration to ensure that client needs are placed at top priority

2. VISUAL MERCHANDISING MANAGEMENT

• Collaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guidelines

3. OPERATIONS

• Adhere to all in-store SOPs
• Assist with cashiering and daily closing settlement
• Stocks receiving and packing in the respective categories assigned
• All other related duties as assigned by the Store Manager

4. INVENTORY CONTROL

• Conduct category scans for inventory purposes
• Assist with stock maintenance and cycle counts
• Replenishment of display merchandise as required

REQUIREMENT

• Proficiency in Mandarin is a must
• Well-groomed with a pleasant disposition
• Customer service oriented and driven in sales
• Inquisitive mindset with the ability to engage
• Independent individual with strong decision making skills

• Passionate in growing a career within the luxury fashion industry

Job Description

Job Family Group Description - Sales / Omni-Channel:

Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:

Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:

Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Job Type

Start Date

Schedule

Organization