GUCCI Client Advisor

Summary

This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Retail Selling:

Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Speciality Description - Client Advisor:

Advises our customers during the buying journey. Presents the collection using brand standards. Follows company values as the visible face of the brand. Contributes to reaching sales targets and enhances customer satisfaction. There are specific Jewelry Client Advisor Job Profiles for roles selling jewelry and watches.

Job Description

Role mission

The client advisor has the mission to create and deliver a unique and personalized client experience for all customers so individual and store sales goals can be achieved.

Key accountabilities

Driving sales

- Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities

- Collects meaningful customer information throughout the client journey to feed into the CRM system

- Effectively uses cross- and upselling techniques to maximize sales opportunities.

- Guides and influences the client to make the best possible decision to buy the right product.

Client experience

- Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.

- Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store

- Engages with clients to uncover purchase motivations by asking good questions and listening to clients

- Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques

- Develops local and international client base and seeks to recruit and develop top clients.

Product and Customer Knowledge

- Using knowledge of Gucci and our products, engages with the clients using storytelling.

- Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients.

- Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc)

- Combines styling knowledge with the ability to mix-and-match products to best serve the client.

Functional requirements (to be adapted based on local needs and seniority of the role)

- Experience in working in a fast-paced and high-end luxury brand (goods or services)

- Proven track record in building and maintaining strong relationships with clients

- Strong track record of individual performance, delivering results beyond expectations

- Passion for and sound knowledge about Gucci and luxury fashion.

- Advanced knowledge in Ready-to-Wear styling and wardrobe mastery

- Ability to work varied hours/days, including weekends, and holidays as needed

Job Type

Start Date

Schedule

Organization