GUCCI Client Advisor - Client Services

Summary

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

Job Description

Role Mission

The Gucci Client Services Client Advisor is a dynamic hybrid role that blends luxury sales, client relationship building, and service excellence. As a key revenue generator for gucci.com, the Client Advisor is responsible for meeting sales targets, building a loyal client base though personalized outreach, and delivering an elevated omnichannel experience across phone, email, and/or chat.

This role plays a critical part in converting interest into sales, providing curated advice, and ensuring seamless, end to end brand engagement through collaboration with corporate departments and store network.

Key Accountabilities

Sales Performance & Revenue Generation

• Drive individual sales results by actively converting inbound contacts and initiating clientelling efforts
• Consistently meet or exceed personal and team KPIs related to sales, AOV, conversion rate, and client retention
• Use storytelling, product knowledge, and styling expertise to inspire purchases and deepen brand connection
• Identify high-potential clients and proactively schedule virtual appointments to cultivate purchase intent
• Build and maintain a personal client book by engaging new and existing clients with curated recommendations and timely outreach

Client Relationship Management

• Build and maintain a personal client book by engaging new and existing clients with curated recommendations and timely outreach
• Anticipate client needs, respond with thoughtful solutions, and deliver an exceptional brand experience
• Provide ongoing relationship management through post-purchase follow up and lifecycle engagement

Client Service Expertise

• Serve as a Gucci brand ambassador, upholding the highest standard of service across all digital channels and store inquires
• Resolve a wide range of client inquired with empathy and efficiency, including product availability, order tracking, returns, and repair support
• Leverage feedback, tools, and systems to improve the client journey and advocate for experience enhancements

Operational Excellence

• Contribute to continuous improvement of team and contact efficiency, quality standards, and service level KPIs
• Contribute to continuous improvement of team and contact efficiency, quality standards, and service level KPIs
• Accurately log client interactions, insights, and preferences into CRM platforms to support data-driven personalization
• Collaborate with store teams and cross-functional partners to ensure frictionless case resolution and client satisfaction

Key Requirements

• 2+ years of previous retail sales, client relationship management, or hospitality experience
• Proven ability to meet or exceed sales targets with a commercial mindset and results-driven approach

• Passion for luxury fashion with strong product knowledge and styling acumen

• Demonstrated ability to build meaningful client relationships through personalized communication

• Highly skilled in written and verbal communication with polished client etiquette

• Comfortable working in multiple digital systems (Salesforce, OMS, CRM, chat platforms) simultaneously

• Self-starter with strong prioritization and time management skills in a fast-paced, goal-driven environment

• Flexible retail availability, including evenings, weekends, and holidays

• Ability to prioritize and multi-task in a fast-paced dynamic environment with strong time management skills;

• Ability to work under pressure while maintaining a calm demeanor;

• Strong active listening, verbal, and written interpersonal communication skills;

• Intermediate to advance computer skills with the ability to work with fast-paced systems managing multiple databases at the same time;

• Proficient in Microsoft suite and Salesforce

• Ability to work a flexible retail schedule which includes weekends, evenings, and holidays.

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected].

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range - New York

For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current hourly rate is $27.00.

EOE M/D/F/V

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