{"id":2151553,"url":"https://alion.io/job/kering-gucci-client-advisor-client-services","title":"GUCCI Client Advisor - Client Services","company":{"id":1762937,"name":"Kering","domain":"kering.com","url":"https://alion.io/company/kering","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T20:08:22Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Summary\nFounded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.\nJob Description\nRole Mission\nThe Gucci Client Services Client Advisor is a dynamic hybrid role that blends luxury sales, client relationship building, and service excellence. As a key revenue generator for gucci.com, the Client Advisor is responsible for meeting sales targets, building a loyal client base though personalized outreach, and delivering an elevated omnichannel experience across phone, email, and/or chat.\nThis role plays a critical part in converting interest into sales, providing curated advice, and ensuring seamless, end to end brand engagement through collaboration with corporate departments and store network.\nKey Accountabilities\nSales Performance & Revenue Generation\nDrive individual sales results by actively converting inbound contacts and initiating clientelling efforts\nConsistently meet or exceed personal and team KPIs related to sales, AOV, conversion rate, and client retention\nUse storytelling, product knowledge, and styling expertise to inspire purchases and deepen brand connection\n Identify high-potential clients and proactively schedule virtual appointments to cultivate purchase intent\nBuild and maintain a personal client book by engaging new and existing clients with curated recommendations and timely outreach\nClient Relationship Management\nBuild and maintain a personal client book by engaging new and existing clients with curated recommendations and timely outreach\nAnticipate client needs, respond with thoughtful solutions, and deliver an exceptional brand experience\nProvide ongoing relationship management through post-purchase follow up and lifecycle engagement\nClient Service Expertise\nServe as a Gucci brand ambassador, upholding the highest standard of service across all digital channels and store inquires\nResolve a wide range of client inquired with empathy and efficiency, including product availability, order tracking, returns, and repair support\nLeverage feedback, tools, and systems to improve the client journey and advocate for experience enhancements\nOperational Excellence\nContribute to continuous improvement of team and contact efficiency, quality standards, and service level KPIs\nContribute to continuous improvement of team and contact efficiency, quality standards, and service level KPIs\nAccurately log client interactions, insights, and preferences into CRM platforms to support data-driven personalization\nCollaborate with store teams and cross-functional partners to ensure frictionless case resolution and client satisfaction\nKey Requirements\n2+ years of previous retail sales, client relationship management, or hospitality experience\nProven ability to meet or exceed sales targets with a commercial mindset and results-driven approach\nPassion for luxury fashion with strong product knowledge and styling acumen\nDemonstrated ability to build meaningful client relationships through personalized communication\nHighly skilled in written and verbal communication with polished client etiquette\nComfortable working in multiple digital systems (Salesforce, OMS, CRM, chat platforms) simultaneously\nSelf-starter with strong prioritization and time management skills in a fast-paced, goal-driven environment\nFlexible retail availability, including evenings, weekends, and holidays\nAbility to prioritize and multi-task in a fast-paced dynamic environment with strong time management skills;\nAbility to work under pressure while maintaining a calm demeanor;\nStrong active listening, verbal, and written interpersonal communication skills;\nIntermediate to advance computer skills with the ability to work with fast-paced systems managing multiple databases at the same time;\nProficient in Microsoft suite and Salesforce\nAbility to work a flexible retail schedule which includes weekends, evenings, and holidays.\nWork Authorization\nQualified candidates must have the proper work authorization to work in the United States\nWe are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! \"Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.\nAccessibility\nOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at .\nWhen contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.\nSalary Range - New York\nFor individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.\nA reasonable estimate of the current hourly rate is $27.00.\nEOE M/D/F/V\nJob Type\nRegularStart Date\n2026-11-09Schedule\nFull timeOrganization\nGucci America Inc.","description_format":"text","description_chars":6388,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Luxury Goods & Designer Brands","Bags, Luggage & Leather Goods"],"lifecycle":[{"event":"open","at":"2026-10-09T05:51:08Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.573,"p_room":1,"age_days":4,"expected_fill_days":13,"reasons":["conf:3","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/kering-gucci-client-advisor-client-services","json_url":"https://alion.io/job/kering-gucci-client-advisor-client-services.json","meta":{"generated_at":"2026-10-13T00:22:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":563,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762937},"rest":"https://alion.io/mcp/rest/get_company?id=1762937"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkering-gucci-client-advisor-client-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkering-gucci-client-advisor-client-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkering-gucci-client-advisor-client-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kering-gucci-client-advisor-client-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkering-gucci-client-advisor-client-services"}]}