GUCCI Client Advisor - Heathrow

Summary

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic-Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

We are looking for a Client Advisor to join our team in London - Multistore Heathrow on a full-time permanent contract.

The Gucci Client Advisor is a key ambassador for the Maison, actively contributing to achieving store sales targets and key performance indicators.

Through an exceptional sense of style, strong product sensitivity, and a genuine passion for fashion culture, the Client Advisors deliver a distinctive and memorable client experience, building long-lasting relationships while consistently embodying Gucci’s values, image, and standards.

Job Description

KEY RESPONSIBILITIES

Client Experience & Relationship:

• Deliver an outstanding, personalized and elevated client experience, before, during and after the sale, exceeding client expectations at every interaction
• Build strong and authentic relationships with clients, placing them at the centre, actively listening to their needs and anticipating future desires
• Develop and nurture a solid client portfolio to ensure a proactive, loyal and growing business

Styling, Product & Fashion Culture

• Demonstrate excellent product knowledge and strong sensitivity to materials and craftsmanship
• Create personalized, versatile, and timeless looks, acting as a stylist and trusted fashion advisor for the client
• Express a deep passion for fashion, trends and contemporary culture, translating them into relevant and inspiring styling proposals
• Confidently connect product storytelling with client lifestyle, reinforcing emotional engagement and desirability

Sales & Business Performance

• Drive individual sales performance and achieve KPI targets with a strong business mindset and entrepreneurial approach
• Identify and maximize business opportunities through effective use of clienteling tools
• Contribute actively to category performance and overall store results

Team & Store Contribution

• Collaborate proactively with colleagues and management, fostering a positive team spirit and collective success
• Support front and back-of-house activities when needed, contributing to smooth daily operations
• Uphold visual merchandising standards and ensure product presentation reflects Gucci’s image
• Act with professionalism, transparency and authenticity in all internal and external interactions

PROFILE & REQUIREMENTS

• Previous experience in high-quality client service environments, preferably in fashion, luxury retail, accessories or luxury hospitality
• Strong fashion sensibility and genuine passion for fashion culture and styling
• Natural client-oriented mindset with strong relationship-building skills
• Business-driven, proactive and results-oriented, with an entrepreneurial spirit
• Excellent communication skills, with the ability to create genuine and lasting client connections
• Team player with a collaborative attitude and strong sense of responsibility
• Comfortable using digital tools and applications; quick learner with new technologies
• Ability to thrive in a fast-paced environment, multitask and prioritize effectively
• Flexible to work a retail schedule, including weekends and holidays
• Fluency in English and local language; additional languages are a plus

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

Job Type

Regular

Start Date

2026-11-05

Schedule

Full time

Organization

Gucci Ltd.