{"id":2426009,"url":"https://alion.io/job/kering-gucci-client-development-manager-senior-manager","title":"GUCCI Client Development Manager / Senior Manager","company":{"id":1762937,"name":"Kering","domain":"kering.com","url":"https://alion.io/company/kering","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-13T23:28:31Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Summary\nJob Family Group Description - Communication & Marketing:Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand.\nJob Family Description -Marketing:\nProposes and presents our brand products in a creative and innovative way. Reinforces bonds with regular clients, engages new clients and demonstrates internationally how we set fashion trends.\nSub-Job Family Description - CRM:\nUnderstands the tastes and preferences of our clients in order to provide a stellar customer experience. Creates a bond to maintain customer loyalty and brand addiction.\nJob Description\n[Job Purpose]\nThe Client Development Manager / Senior Manager is responsible for leading consistent clienteling execution across the retail network through store coaching, clienteling tools, KPI analysis, target setting, and action planning.\nThe role partners closely with Retail and WW teams to strengthen Store Manager ownership of clienteling KPIs, improve outreach quality and appointment productivity, and support top and mid client development and retention.\n[Key Responsibilities]\nStore Coaching & Clienteling Execution\nConduct weekly store visits to review and guide clienteling execution.\nReview and coach stores on client discovery through LUCE tools e.g.) Favorites, LUCE Notes, reassignment, Push Tasks, outreach, appointments, and development tool usage.\nBuild Store Manager ownership of clienteling KPIs and drive consistent clienteling execution across the network.\nStrengthen outreach quality, appointment productivity, and prospect development through structured store coaching.\nClient Development Tools & Training\nBuild and follow up client development tools, including My 25 Clients progress reviews and LUCE functional usage guidelines.\nDeliver Clienteling Foundation Training, Retail Managerial Essentials Training, and Client Discovery & Development Workshops for stores.\nDevelop store guidelines for collection and product launches, including outreach timelines, scripts, targeting, appointments, and monthly task campaign follow-up.\nKPI Analysis & Action Planning\nSet monthly clienteling KPI targets by store, review targets with Retail, and align with WW.\nConduct weekly KPI (outreach, appointment, prospect) reviews and performance analysis to identify store opportunities and develop clienteling action plans.\nPartner with Retail to align priorities, drive action plan execution, and follow up on results.\nTop Client Development\nPartner with Client Relations on monthly Top Client Development Reviews by store.\nFollow up development action plans, monitor retention, and review upgrade opportunities.\nBusiness Planning & Strategic Support\nLead clienteling input for monthly business reviews, providing actionable insights and ensuring alignment with WW CE priorities.\nLead clienteling planning for product launches and activations, and drive clienteling planning for new store projects.\nLead and develop team members through clear direction, regular coaching, and ongoing feedback, ensuring strong ownership and high-quality execution.\nExpected KPIs\nAppointment Sales Mix to 40%.\nAppointment AVT above Store AVT.\n15 outreaches per CA per day, 1 appointment per CA per day, and 1 prospect per CA per day.\n[Qualifications]\nMinimum 10 years of experience in luxury retail, client development, clienteling, CRM, or a related commercial function.\nPrior store experience in luxury retail is strongly preferred, with a solid understanding of store operations, client development, and the CA / Store Manager working environment.\nProven experience in driving clienteling performance through KPI management, store coaching, action planning, and follow-up.\nStrong understanding of client development, including outreach, appointments, prospect development, retention, and top client development.\nStrong analytical and commercial skills, with the ability to translate data and performance trends into clear actions for stores.\nHands-on experience in client experience, including in-store client journeys and client events, would be an advantage.\nExcellent communication, coaching, and stakeholder management skills, with the ability to partner effectively with Retail and cross-functional teams.\nDemonstrated people management experience, with the maturity and leadership skills to guide, develop, and support team members while maintaining clear accountability.\nStrong proficiency in Excel and PowerPoint.\nFluent in Korean and English, with the ability to communicate effectively with both local and international stakeholders.\n[Who We're Looking For]\nWe're looking for someone who:\nHas a strong retail and commercial mindset, with a clear understanding of what drives clienteling performance and sustainable business growth at store level.\nCan build credibility with Store Managers and CAs through practical coaching, clear direction, and consistent follow-up.\nDemonstrates maturity, sound judgement, and a strong sense of responsibility, with the ability to lead others calmly and constructively, including in demanding situations.\nCombines strong analytical thinking with hands-on execution, with exceptional attention to detail and a thorough approach to work.\nTakes strong ownership and accountability, sets clear priorities, and follows through on actions to ensure they are completed to a high standard.\nIs comfortable working across both strategic planning and day-to-day store execution, without losing sight of details.\nBuilds strong partnerships with Retail and cross-functional teams and works collaboratively to drive results.\nJob Type\nRegularStart Date\n2026-10-26Schedule\nFull timeOrganization\nGUCCI KOREA LLC","description_format":"text","description_chars":5681,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Korean","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Luxury Goods & Designer Brands","Bags, Luggage & Leather Goods"],"lifecycle":[{"event":"open","at":"2026-10-13T07:42:40Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.696,"p_room":0.55,"age_days":22,"expected_fill_days":19,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-10-14T01:26:05Z"},"pay":null,"html_url":"https://alion.io/job/kering-gucci-client-development-manager-senior-manager","json_url":"https://alion.io/job/kering-gucci-client-development-manager-senior-manager.json","meta":{"generated_at":"2026-10-14T01:26:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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