{"id":2483080,"url":"https://alion.io/job/kering-gucci-senior-client-advisor-troy","title":"GUCCI | Senior Client Advisor - Troy","company":{"id":1762937,"name":"Kering","domain":"kering.com","url":"https://alion.io/company/kering","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":81,"open_postings":43,"ghost_share":0,"stale_share":0.977,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Troy, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3797},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T23:28:31Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T05:57:59Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Summary\nFounded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.\nJob Description\nRole Mission\nAs the Senior Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci by providing every client with best-in-class service, elevated and unique experience, and strong client relationships.\nYou aspire to step into the sphere of store leadership by supporting certain activities related to management and store functions.\nKey Accountabilities\nClient Journey\nProactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely. \nDeliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty. \nBuild rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations. \nDevelop client base by recruiting new clients and developing existing ones to the top tier of the segmentation. \nLeverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant. \nCollect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them. \nCreate and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc…). \nSales Excellence\nDrive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely. \nProvide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals. \nUse effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude. \nSelect the right products matched to client needs and benefits and effectively use cross and upselling techniques. \nProactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities. \nMaintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience. \nGuide and inspire the client to make the best possible decision to buy the right product. \nFoster open and constructive communication with team members, being always collaborative and proposing effective solutions. \nAssist, as the first point of contact, in resolving common client issues and needs. \nBrand & Product\nUsing knowledge of Gucci and our products, engage with the clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions. \nProactively attend trainings to gain insights on product knowledge and selling techniques. \nEnsure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up with the best possible solutions for our clients. \nCombines styling knowledge with the ability to offer products to best serve the client. \nEmbody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude. \nSupport for a consistent and branded onboarding experience for new Client Advisors and support on facilitating training in collaboration with store management to ensure brand initiatives are understood (in case of a needed support on this management function). \nOperational Excellence\nActively participate in all store operations such as stock maintenance, stock inventories, and general store administration activities. \nAdhere to all policies and procedures with a focus on loss prevention and operational excellence. \nAccurately process all POS transactions and ensure accurate capture of client information. \nContribute to upholding the visual display of all products following Gucci visual standards. \nFollow Company grooming at all times and according to Gucci standards and policies. \nEnsure optimal levels of products on the sales floor in line with corporate policies and procedures. \nManage general store administration and functionality. \nPerform management functions at the POS, inclusive of approval of client returns and exchanges (in case of a needed support on this management function). \nAble to perform opening and closing procedures, inclusive of securing of assets such as safe combinations and keys to store (in case of a needed support on this management function). \nRequirements\n4+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting. \nPassion and natural interest in relationship building and people engagement. \nHigh degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team. \nProven ability to perform certain complex tasks with accuracy and commitment. \nProven ability to collaborate with teammates and act as a role model. \nProven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues. \nDeep knowledge about and passion for fashion and luxury. \nFlexibility to work a retail schedule which will include evenings, weekends, and holidays. \nExcellent commercial awareness and client attitude. \nHigh flexibility and ability to adapt to different clients and complex situations. \nStrong communication skills, internally and externally. \nAbility to work in a fast-moving and dynamic environment. \nWe are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! \"Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.\nOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at .\nWhen contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need. Please only send inquiries concerning requests for reasonable accommodations.\nGucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.\nAbout Gucci\nInfluential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of Artistic Director Demna, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic-Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.\nJob Type\nRegularStart Date\n2026-12-07Schedule\nFull timeOrganization\nGucci America Inc.","description_format":"text","description_chars":8473,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Luxury Goods & Designer Brands","Bags, Luggage & Leather Goods"],"lifecycle":[{"event":"open","at":"2026-10-13T23:28:31Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":1,"age_days":5,"expected_fill_days":18,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/kering-gucci-senior-client-advisor-troy","json_url":"https://alion.io/job/kering-gucci-senior-client-advisor-troy.json","meta":{"generated_at":"2026-10-19T08:17:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5434,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762937},"rest":"https://alion.io/mcp/rest/get_company?id=1762937"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkering-gucci-senior-client-advisor-troy"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkering-gucci-senior-client-advisor-troy"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkering-gucci-senior-client-advisor-troy"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kering-gucci-senior-client-advisor-troy\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkering-gucci-senior-client-advisor-troy"}]}