KERING After Sales Intern

Summary

Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2025, Kering employed 44,000 people and generated revenue of €14.7 billion.

Job Description

Your opportunity

The After Sales team delivers exceptional customer service to ensure an outstanding experience and meet customer expectations, aligned with the company’s vision, mission, and policies.

As an intern, you will support After Sales Operations, focusing on SEAO stores, and gain exposure to working within a diverse, multi-lingual, multi-category, and multi-brand environment.

Reporting to Regional Sales Service Supervisor.

How you will contribute

• Assist the After Sales team in managing service requests using the system tool for product damage claims, exchanges, and returns.
• Log, track, and update service cases accurately in the system.
• Communicate with brand stores regarding service updates, timelines, and next steps.
• Handle stakeholder enquiries through the service system.
• Support preparation of regular reports on common service issues, product recalls, and customer feedback.
• Coordinate with 3PL and repair vendors at HQ for follow-ups on repairs and spare parts.
• Ensure proper documentation and filing on shared drives.
• Perform any other ad-hoc tasks related to the After Sales function.

Who you are?

• Currently pursuing undergraduate studies, preferably in Supply Chain or a related field.
• Strong communication skills, with good writing proficiency.
• Detail-oriented with effective time management.
• A collaborative team player with a proactive, can-do attitude.

Why work with us?

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a dynamic team in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

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