{"id":2641230,"url":"https://alion.io/job/kering-kering-client-advisor-2","title":"KERING Client Advisor","company":{"id":1762937,"name":"Kering","domain":"kering.com","url":"https://alion.io/company/kering","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":81,"open_postings":34,"ghost_share":0,"stale_share":0.971,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T18:56:06Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T11:01:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Summary\nAbout KeringKering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2025, Kering employed 44,000 people and generated revenue of €14.7 billion.\nJob Description\nYour opportunity\nThe goal of this role is to be part of the team to support our brands through Ecommerce project.\nHow you will contribute\nWithin the Client Service of Kering Group and reporting to a team manager, client advisors are committed to :\nStrengthen relationships with clients and stores\nDeliver an enriching client experience on every interaction and across all channels (phone, email, chat, social medias) in a timely and professional manner\nGuide each client across brand’s values, by assuming a listening attitude to gain a strong understanding of the clients and their needs\nBuild a long-lasting relationship of trust\nAct as Brand ambassador.\nEnsure an exceptional and personalized Client Experience by telephone, live-chat and email, with a “Client Centric” approach.\nMaster and respect Brands’ E-commerce and Retail Excellence standards and policies.\nMaster and respect Brands’ tone of voice in all communications with the Clients.\nMaster Brands’ products and DNA.\nEnsure a unique and customized client experience.\nFollow-up and liaise with other departments to meet Client requests.\nGather Client feedbacks and requests to support a continuous improvement of the Client experience and enrich the Group’s strategy.\nUnderstand individual and team KPIs.\nWho you are\nSensibility to the Luxury world, enthusiasm for the Brands and products\nExcellent spoken and written skills in Japanese is a must, and business level of English is required\nGood General Knowledge\nResistance to stress\nMulti-tasking\nCommercial mindset\nTeam spirit, dynamic, flexible, autonomy, positive and smiling attitude, professionalism.\nExcellent elocution, spoken and written communication skills,\nA strong customer service and problem-solving orientation, Patience, Diplomacy and Listening skills\nPersuasiveness, with the ability to soothe unhappy customers and to persuade them to retain services or make further purchases\nOpenness to the digital world\nWhy work with us?\nThis is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.\nKering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.\nJob Type\nRegularStart Date\n2026-10-15Schedule\nFull timeOrganization\nKERING JAPAN LIMITED","description_format":"text","description_chars":3708,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Luxury Goods & Designer Brands","Bags, Luggage & Leather Goods"],"lifecycle":[{"event":"open","at":"2026-10-15T18:56:06Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kering-kering-client-advisor-2","json_url":"https://alion.io/job/kering-kering-client-advisor-2.json","meta":{"generated_at":"2026-10-16T13:16:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12738,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762937},"rest":"https://alion.io/mcp/rest/get_company?id=1762937"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkering-kering-client-advisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkering-kering-client-advisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkering-kering-client-advisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kering-kering-client-advisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkering-kering-client-advisor-2"}]}