{"id":2854629,"url":"https://alion.io/job/kering-kering-human-resources-operations-supervisor","title":"KERING Human Resources Operations Supervisor","company":{"id":1762937,"name":"Kering","domain":"kering.com","url":"https://alion.io/company/kering","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":162,"ghost_share":0,"stale_share":0.981,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3669},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-24T15:37:32Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"Summary\nAbout KeringKering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2025, Kering employed 44,000 people and generated revenue of €14.7 billion.\nJob Description\nYour opportunity\nThe HR Operations Supervisor is responsible for leading the delivery of end-to-end HR operational services across multiple countries within a regional Shared Services environment. This role manages a team of HR Executives and ensures the efficient execution of employee lifecycle processes while maintaining service excellence, compliance, data integrity, and continuous improvement.\nThe role requires strong regional HR operations experience, people leadership capabilities, project management skills, HRIS knowledge, and a willingness to leverage AI and automation technologies to enhance service delivery.\nFully in charge of all brands (Gucci, Kering, Bottega Veneta, Saint Laurent, Balenciaga, Alexander McQueen, Qeelin, Boucheron, Pomellato, Kering Eyewear).\nGeographic Coverage: Southeast Asia (Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia) and Oceania (Australia, New Zealand and Guam)\nHow you will contribute\nTeam Leadership & People Management\nLead, coach, and develop a team of HR Executives to deliver consistent, high-quality, and customer-focused HR services across multiple markets and brands.\nCreate a high-performance culture by setting clear expectations, establishing measurable objectives, and holding team members accountable for service delivery, data quality, compliance, and stakeholder satisfaction.\nConduct regular performance reviews, development discussions, career planning conversations, and succession planning activities to support talent growth and retention.\nChampion the responsible adoption of AI, automation, and digital tools within HR Operations\nSEAO HR Operations Service Delivery and Case Management\nLead and oversee end-to-end HR operations across the employee lifecycle, ensuring services are delivered accurately, compliantly, and with a strong focus on employee experience.\nIdentify opportunities to simplify processes, improve ways of working, and leverage technology or automation to enhance operational efficiency and employee experience.\nLead or support HR process improvement initiatives, taking ownership to deliver high-quality outcomes within agreed timelines.\nDrive continuous improvement of case management processes, knowledge articles, standard response templates, and self-service solutions to enhance employee experience and operational efficiency\nAct as a key escalation point for complex HRSS operational issues and ensure timely and effective resolution.\nHR System and Data Management\nAct as Operational Subject Matter Expert for new local HR system implementations or module rollouts in SEAO\nMaintain strong governance and integrity of local HR systems and employee data, ensuring accurate records and adherence to internal controls, data privacy and local legislation compliance requirements.\nPartner closely with Kering HRIS teams, Payroll, IT, and external vendors to investigate system issues, implement enhancements, and support new functionality deployments.\nProject Management & Change Delivery\nSupport the HR Manager, HR Operations & Systems in the review, design, and implementation of HR operations, systems, and transformation projects from initiation through deployment, ensuring delivery within agreed timelines, scope, quality standards, and resource requirements.\nParticipate in global and local project activities including business requirements gathering, process mapping and redesign, impact assessments, testing, User Acceptance Testing (UAT), training, deployment, and post-implementation stabilization.\nPartner with the HR Manager, HR Operations & Systems to drive stakeholder engagement and change readiness activities. Where required, take ownership of change management efforts by leading communications, training, adoption, and engagement activities to support successful implementation.\nWho you are?\nDegree in Human Resources, Business Administration, or related field.\nMinimum 7 years of experience in regional HR Operations within a fast-paced, high-growth, or multinational environment.\nStrong hands-on experience with HRIS platforms such as Workday, ServiceNow, BIPO T&A or equivalent enterprise HR technologies.\nEffectively navigates uncertainty, complexity, and changing priorities.\nStrong critical thinking and sound judgement, with the ability to analyse information and make balanced decisions.\nStrong working knowledge of HR case management principles, ticketing systems, and service delivery operations.\nExperience managing high-volume HR enquiries across multiple countries and stakeholder groups within a shared services environment.\nDemonstrates strong digital fluency with the ability to leverage HR technology, data analytics, automation, and AI tools to enhance operational performance, improve employee experience, and support data-driven decision-making.\nExcellent stakeholder management and communication skills, with the ability to collaborate across teams, different countries, functions and time zones.\nWhy work with us?\nKering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.\nThis is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a dynamic team in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.\nJob Type\nRegularStart Date\n2026-08-13Schedule\nFull timeOrganization\nKering services Malaysia","description_format":"text","description_chars":6744,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Luxury Goods & Designer Brands","Bags, Luggage & Leather Goods"],"lifecycle":[{"event":"open","at":"2026-10-19T14:20:54Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.28,"age_days":72,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/kering-kering-human-resources-operations-supervisor","json_url":"https://alion.io/job/kering-kering-human-resources-operations-supervisor.json","meta":{"generated_at":"2026-10-24T18:34:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27042,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762937},"rest":"https://alion.io/mcp/rest/get_company?id=1762937"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkering-kering-human-resources-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkering-kering-human-resources-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkering-kering-human-resources-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kering-kering-human-resources-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkering-kering-human-resources-operations-supervisor"}]}