{"id":1395551,"url":"https://alion.io/job/keros-therapeutics-contract-it-support-technician","title":"Contract IT Support Technician","company":{"id":3783050,"name":"Keros Therapeutics","domain":"kerostx.com","url":"https://alion.io/company/world-3783050","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lexington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":142000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-09-28T13:13:35Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-27T18:33:55Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"At Keros, our mission is to deliver significant clinical benefit to a wide range of patients with disorders that are linked to dysfunctional signaling of the transforming growth factor-beta (TGF-ß) family of proteins. With a focus on developing differentiated product candidates that are designed to alter TGF-β signaling, we aim to target the pathways critical for the growth, repair and maintenance of blood cells and a number of tissues, including bone, skeletal muscle, adipose and heart tissue. We believe our product candidates have the potential to unlock the full therapeutic benefits of modulating the TGF-β superfamily and provide disease-modifying benefit to patients.\nJob Summary\nThe IT Support Technician provides Level 1 and Level 2 help desk support for Keros employees across corporate and scientific functions. The role serves as a primary point of contact for common technology issues, resolves routine and moderately complex requests using established procedures, and escalates advanced issues to senior IT staff. This position requires responsive customer service, reliable follow-through, and accurate documentation.\nPrimary Responsibilities\nReceive and respond to help desk requests by phone, chat, email, walk-up, and the ticketing system.\nProvide Level 1 support and routine Level 2 troubleshooting for laptops, desktops, mobile devices, Microsoft 365, printers, peripherals, conferencing tools, and connectivity issues.\nResolve common hardware, software, password, access, and collaboration issues using documented procedures and available knowledge articles.\nEscalate complex infrastructure, cybersecurity, application, or vendor issues with complete troubleshooting notes and relevant details.\nManage assigned tickets through resolution, including prioritization, user updates, documentation, and closure confirmation.\nConfigure and deploy endpoints, approved software, accessories, and mobile devices according to IT and security standards.\nComplete assigned technology and access tasks for employee onboarding, role changes, and offboarding.\nProvide meeting room and audiovisual support, including assistance with hybrid meetings.\nMaintain accurate asset, inventory, and equipment assignment records.\nRecognize and promptly escalate suspicious activity, security concerns, and policy exceptions.\nCreate or update basic knowledge articles, procedures, and user guidance.\nProvide professional support while protecting confidential, proprietary, and regulated information.\nParticipate in scheduled coverage, deployments, site activities, and limited after-hours support as needed.\nCore Competencies (Required Skills)\nWorking knowledge of Windows, Microsoft 365, mobile devices, peripherals, conferencing technology, and basic network connectivity.\nAbility to resolve routine issues independently and follow established procedures for more complex problems.\nAbility to gather relevant information, document troubleshooting, and escalate issues appropriately.\nFamiliarity with ticket, request, asset, and knowledge management practices.\nStrong customer service, communication, organization, and follow-through.\nSound judgment and discretion when handling user access and confidential information.\nAbility to follow security, privacy, access-control, and acceptable-use requirements.\nAbility to work in a collaborative biotech environment and safely handle typical end-user equipment, with reasonable accommodation where applicable.\nPreferred Skills\nExperience in biotechnology, pharmaceuticals, life sciences, healthcare, laboratories, or another regulated environment.\nExperience with Microsoft Intune, Entra ID, Active Directory, Windows Autopilot, remote support, endpoint security, or IT service management tools.\nFamiliarity with iOS, audiovisual systems, and hybrid meetings.\nRelevant certifications such as CompTIA A+, Microsoft 365, ITIL Foundation, or comparable credentials.\nEducation Requirements\nAssociate degree or technical qualification in information technology or a related field preferred; equivalent training, certification, and experience will be considered.\n1 to 3 years of related help desk, desktop support, or end-user computing experience.\nThis pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, and other relevant factors. \nPotential base pay range\n$33—$45 USD\n\nOur Diversity, Equity & Inclusion Mission Statement: Keros is an inclusive company. We believe that diversity drives innovation. We continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. As such, Keros takes a holistic approach in mentoring, coaching, and developing all of our Keros team members.\nKeros Therapeutics is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.\n Recruitment & Staffing Agencies:\n Keros Therapeutics does not accept unsolicited resumes from any source other than the candidate directly. Any unsolicited submission by an agency to Keros is prohibited. Any resume submitted by an agency without a signed contract or expressed consent by a member of the Keros Therapeutics Human Resources Department, will be considered property of Keros Therapeutics, and no fee shall be owed with respect thereto.","description_format":"text","description_chars":5664,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Financial Services","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-28T13:14:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.667,"p_room":0.75,"age_days":28,"expected_fill_days":30,"reasons":["conf:0","win:late"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/keros-therapeutics-contract-it-support-technician","json_url":"https://alion.io/job/keros-therapeutics-contract-it-support-technician.json","meta":{"generated_at":"2026-10-27T19:39:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10365,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3783050},"rest":"https://alion.io/mcp/rest/get_company?id=3783050"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeros-therapeutics-contract-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeros-therapeutics-contract-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeros-therapeutics-contract-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keros-therapeutics-contract-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeros-therapeutics-contract-it-support-technician"}]}