{"id":1247225,"url":"https://alion.io/job/kerry-group-customer-care-associate","title":"Customer Care Associate","company":{"id":1813694,"name":"Kerry Group","domain":"kerry.com","url":"https://alion.io/company/kerry-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Querétaro, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-03T21:18:39Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About Kerry\nKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.\nAbout the role\nComo Customer Care Specialist, serás el punto de contacto clave entre nuestros clientes y los equipos internos de Kerry. Estarás involucrado en la gestión de órdenes, seguimiento de solicitudes, resolución de incidencias y coordinación con áreas como Supply Chain, Logística y Comercial para garantizar una experiencia excepcional al cliente.\nKey responsibilities\nAtender y dar seguimiento a solicitudes de clientes de Norteamérica.\nGestionar órdenes y asegurar una comunicación efectiva con diferentes áreas.\nResolver problemas de manera ágil y eficiente.\nColaborar con equipos globales en un entorno dinámico.\nIdentificar oportunidades de mejora en los procesos.\nDesarrollar experiencia en Customer Service y operaciones internacionales.\nQualifications and skills\nTalento con experiencia inicial.\n Inglés avanzado (indispensable).\nInterés o experiencia en Customer Service, Supply Chain o Procurement.\nExcelente actitud, comunicación y ganas de aprender.\nSAP es un plus","description_format":"text","description_chars":1520,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-25T17:58:03Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.583,"p_room":0.55,"age_days":12,"expected_fill_days":11,"reasons":["conf:14","velocity","win:tail","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kerry-group-customer-care-associate","json_url":"https://alion.io/job/kerry-group-customer-care-associate.json","meta":{"generated_at":"2026-10-04T00:28:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":530,"day_limit":5000,"remaining_today":4470,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}