{"id":4102018,"url":"https://alion.io/job/kerry-group-customer-care-representative-jr","title":"Customer Care Representative Jr","company":{"id":1813694,"name":"Kerry Group","domain":"kerry.com","url":"https://alion.io/company/kerry-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":33,"ghost_share":0,"stale_share":0.03,"repost_share":0.152,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Juan del Río, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-11T21:55:41Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T21:55:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Kerry\nKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.\nAbout the role\nThe Customer Care Jr. supports day-to-day customer service activities throughout the order-to-delivery process, ensuring accurate order management, timely communication, and effective coordination with internal teams. The role works closely with Supply Chain, Planning, Logistics, Sales, and other functions to support customer requirements, resolve order-related issues, and maintain a high level of service.\nKey responsibilities\nManage customer orders from entry through delivery, ensuring accuracy and timely processing.\nMonitor order status and provide updates regarding availability, delivery dates, and potential delays.\nCoordinate with Supply Chain, Planning, Logistics, Sales, and other internal teams to address order-related requirements.\nSupport the resolution of backorders, delivery issues, order changes, and customer requests.Maintain accurate customer and order information within SAP or related systems.\nFollow up on customer inquiries and ensure timely resolution.\nIdentify potential supply or delivery risks and escalate issues when required.\nSupport Customer Care KPIs and service-level performance.Maintain proper documentation and records related to customer orders and service activities.\nSupport continuous improvement initiatives within Customer Care and order management processes.\nQualifications and skills\nBachelor’s degree in Business Administration, International Business, Supply Chain, Logistics, Industrial Engineering, or a related field.\n0-2 years of experience in Customer Service, Customer Care, Order Management, Sales Support, Supply Chain, or related areas.\nKnowledge or experience with order management processes.\nUnderstanding of Order-to-Cash (O2C) processes is preferred.\nExperience with SAP or another ERP system is preferred.\nGood Microsoft Excel skills.English proficiency suitable for communication with customers and internal stakeholders.\nExperience within manufacturing, food, beverage, ingredients, pharmaceutical, or similar industries is 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