{"id":1247277,"url":"https://alion.io/job/kerry-group-customer-care-specialist-2","title":"Customer Care Specialist","company":{"id":1813694,"name":"Kerry Group","domain":"kerry.com","url":"https://alion.io/company/kerry-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":30,"ghost_share":0,"stale_share":0,"repost_share":0.1,"time_to_fill_p50_days":25,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Naas, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T02:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-01T04:45:52Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"About Kerry\nKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.\nAbout the role\nWe have an exciting opportunity for an experienced, passionate and professional individual, with the ability to operate in a dynamic environment to join our Customer Care team as a French or Polish speaking Customer Care Specialist.\nThe Customer Care Specialist acts as the key contact between our customers' and the company and will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximise the customer experience.\nWe welcome applications from candidates with other European Languages\nThe role is based in Naas, Ireland and will require full attendance for the training period (4 - 6 weeks) then the role becomes a hybrid role working from the office 3 out of 5 days a week.\nThis is a 12 month fixed term contract position.\nKey responsibilities\nMaintain professional, timely and effective communication with our customers\nResponsible for all aspects of account administration, account queries and commercial support\nManage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness\nResolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager\nDevelop and maintain strong relationships with all customers by effectively managing customer accounts\nMaintain up-to-date knowledge of products, customers, processes and suppliers\nBuild strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer\nSupport the gathering of information to assist the implementation of improvements\nRemain fully flexible to meet business requirements and demands\nWe value courage, ownership, inclusiveness, open-mindedness and an enterprising spirit through success.\nQualifications and skills\nIn Kerry we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record.\nFluent French or Polish Speaker\nExcellent communication and interpersonal skills\nThe ability to integrate and work effectively with others in a changing environment\nHigh level of attention to detail and strong organisational, analytical, problem solving and administrative skills\nA team player\nA strong desire for continuous learning and a desire to grow professionally\nIn Kerry we know that sometimes the perfect candidate doesn’t exist and people can be put off applying for a role if they don’t fit all the requirements. If you are excited about working for us and have the majority of the skills or experience, then please do apply as you could be exactly what we are looking for.","description_format":"text","description_chars":3512,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-25T17:58:03Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.464,"p_room":0.36,"age_days":46,"expected_fill_days":25,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/kerry-group-customer-care-specialist-2","json_url":"https://alion.io/job/kerry-group-customer-care-specialist-2.json","meta":{"generated_at":"2026-11-01T15:15:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23397,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1813694},"rest":"https://alion.io/mcp/rest/get_company?id=1813694"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkerry-group-customer-care-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkerry-group-customer-care-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkerry-group-customer-care-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kerry-group-customer-care-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkerry-group-customer-care-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1247277}},{"tool":"search_jobs","arguments":{"company":"kerry.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1247277},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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