{"id":3714130,"url":"https://alion.io/job/kerry-group-customer-service-executive","title":"Customer Service Executive","company":{"id":1813694,"name":"Kerry Group","domain":"kerry.com","url":"https://alion.io/company/kerry-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":35,"ghost_share":0,"stale_share":0.029,"repost_share":0.143,"time_to_fill_p50_days":27,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T00:18:53Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-13T03:49:24Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Requisition ID: 67693\nPosition Type: FT Permanent\nWorkplace Arrangement: #LI-Onsite\nAbout Kerry\nKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.\nAbout the role\nReporting to the Customer Service Manager, you will be responsible for liaising with Business/Account Managers, Operational, Quality and Warehouse Personnel; providing a high level of service to our valuable customers by ensuring all customer requests/enquiries are actioned professionally and in a timely manner.\nWork Location : Bangna, Bangkok\n Reporting to : Customer Service Manager\n Core job: Customer Service Executive (Order Management & Export)\nKey responsibilities\nMaintain professional, timely, and effective communication with all external and internal parties.\nDevelop and maintain excellent relationships with our local and export customers.\nBe responsible for all aspects of account management, including order management, export shipment processes/administration, master data maintenance, credit/debit processing, and complaint handling.\nPrepare shipping documents (invoices, packing lists, etc.), book shipments, and arrange all export shipment processes.\nEnsure service issues do not arise by clarifying customer requests and managing expectations.\nDetermine the cause of any issues, seek solutions, and escalate appropriately.\nFollow through on the entire ordering cycle, from order entry to delivery, liaising with Production, Supply Chain, and Finance teams at the appropriate stages.\nPerform other ad-hoc duties as assigned when required.\nQualifications and skills\nMinimum 5-7 years of experience in Customer Care (Order management, Export & Shipping Coordination); FMCG/export background preferred.\nExcellent verbal and written communication skills in English and Thai.\nDemonstrate strong organizational and time management skills.\nProactive and able to take initiative.\nAble to work both independently and as part of a team.\nExperience with SAP/SFDC is an advantage.\nBeware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.\nRecruiter:\nPosting Type: LI","description_format":"text","description_chars":3122,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dietary Supplements","Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-11-04T00:18:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":27,"reasons":["conf:6","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/kerry-group-customer-service-executive","json_url":"https://alion.io/job/kerry-group-customer-service-executive.json","meta":{"generated_at":"2026-11-13T09:15:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1813694},"rest":"https://alion.io/mcp/rest/get_company?id=1813694"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkerry-group-customer-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkerry-group-customer-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkerry-group-customer-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kerry-group-customer-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkerry-group-customer-service-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3714130}},{"tool":"search_jobs","arguments":{"company":"kerry.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3714130},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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